Housing Assistant

JT Recruit Ltd; Desborough; On-site; GBP 18,000 - 21,000; Full time

Job summary

JT Recruit Ltd is helping a public sector client recruit a Housing Assistant. The role focuses on tenancy administration, income management, and re-letting properties alongside customer engagement and estate support.

Daily tasks include logging contacts, processing information requests, taking payments, and handling invoicing. Strong IT skills and a customer-focused approach are essential to meet deadlines.

Qualifications

• Experience working directly with customers in a busy front-facing role.
• Experience in an office environment.
• Experience with clerical and administrative duties.
• Ability to manage own workload and priorities.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to handle confidential information and meet deadlines.

Responsibilities

• Provide tenancy administrative services including tenancy and income management.
• Reletting empty properties and garages; support customer engagement.
• Record customer contacts, process simple information requests and payments.
• Handle invoicing, stationary ordering and filing.
• Support improvements in customer relations and satisfaction.

Skills

Customer service

Front desk / reception

Office software

Communication skills

Data entry

Cash handling

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Our public sector client is currently looking to recruit a Housing Assistant to join them, initially until end September

The post holder will offer a first-class customer focussed tenancy administrative services including but not limited to tenancy and income management, reletting empty properties and garages, customer engagement and involvement, estate management, ASB, enforcing tenancy conditions and housing related support services.

The post holder will undertake a wide range of tasks including, logging customer contacts, responding to simple requests for information, application forms, taking payments, tenancy and void administration, garage allocation, invoice processing, stationary ordering, and filing.

There will be an emphasis on improving customer relations and increasing satisfaction levels and engagement opportunities with the homes and communities our customers live in and the services the council provides.

Experience and Knowledge

• Experience working directly with customers in a busy front facing role.
• Experience of working in an office environment.
• Experience of general clerical and administrative duties.
• Experience of managing and prioritising own workload.
• Ability and experience of using Microsoft packages such as Word, Excel, PowerPoint and Outlook in an office environment.
• Ability to master and use several computerised software packages simultaneously.
• Excellent IT and keyboard skills.
• Good written and verbal communication skills
• Good telephone manner
• Ability to deal with confidential and sensitive information.
• Methodical, accurate and able to work to tight deadlines and prioritise work.
• Customer focused and solution driven.

13.93ph