Housing Assistant

CITY OF LINCOLN COUNCIL; Lincoln; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Flexible working options

Generous annual leave

Health and Wellbeing support

Job summary

CITY OF LINCOLN COUNCIL is seeking a Housing Assistant to join one of our Tenancy Management teams on a part-time, permanent basis. You will provide administrative support to the Area Housing Manager and Housing Officers, handling enquiries and assisting with mutual exchanges.

Full training provided; prior experience with administrative tasks and public-facing work is desirable. The role includes processing mutual exchanges and contributing to estate management duties.

Qualifications

• A minimum of five GCSEs or equivalent, including mathematics and English to grade C or equivalent.
• Experience undertaking administrative tasks and working directly with the public.

Responsibilities

• Act as first point of contact by receiving and managing all enquiries, resolving problems as far as possible.
• Provide full and collaborative support to Housing Officers and tenancy services staff.
• Contribute to the effective management of the council’s housing stock.

Skills

MS Office

Customer service

Communication skills

Organisational skills

Education

GCSEs incl. Maths & English

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

We have an exciting opportunity available for someone to join Tenancy Services as a Housing Assistant, working in one of our Tenancy Management teams on a part time, permanent basis.

The teams provide the front-line service to Council tenants in the City of Lincoln, dealing with such issues as rent arrears, anti-social behaviour and general estate management duties.

The Housing Assistant, reporting directly to the Area Housing Manager, provides administrative support to the Manager and a team of Housing Officers, as well as carrying out specific tasks, including the processing of mutual exchanges.

Full training will be given, so if you have some experience of undertaking a variety of administrative tasks and of working directly with the public, we would like to hear from you.

Key responsibilities:

• Act as first point of contact by receiving and managing all enquiries, resolving problems as far as possible.
• Work under the general direction of the Area Housing Manager by providing a full and collaborative support service to Housing Officers, other tenancy services staff and members of the public.
• Contribute to the effective and efficient management of the council’s housing stock.

The successful candidate will be able to demonstrate:

• Ability to use Microsoft office software to be able to produce letters, spreadsheets and reports.
• Ability to deal calmly and confidently in emotional situations and when dealing with angry or upset customers.
• Ability to work under own initiative as well as part of a team.
• Ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously.
• A minimum of five GCSEs or equivalent, including mathematics and English to minimum grade ‘C’ and / or equivalent qualifications or experience.

Benefits we offer:

• Flexible working options / Flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
• Health and Wellbeing support.
• Sustainable Travel Options (Tax free bike scheme and discounted City parking).

All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period. This role also requires a standard DBS check.

Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route.

As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria.