Remote Tenancy & Estates Case Manager

5 Star Recruitment; Taunton; Remote; GBP 28,000 - 36,000; Full time

Job summary

5 Star Recruitment is seeking a Case Manager Tenancy and Estates to oversee administration and management of social housing properties and to provide tenancy advice to customers, including vulnerable individuals. You will ensure accurate recording of all customer interactions on the Open Housing System and work to sustain tenancies.

The role requires strong interpersonal skills, knowledge of housing laws and regulations, and the ability to manage a diverse range of responsibilities while

Qualifications

• Minimum of 5 GCSEs at grades A to C (including English and Maths) – Essential.
• NVQ Level 4 or equivalent, or significant relevant experience within housing; local authority or registered provider – Desirable.
• Evidence of continuing development of professional skills via training or qualifications – Essential.

Responsibilities

• Provide tenancy and estates advice with knowledge of housing law and current legislation.
• Oversee administration and management of 550–750 tenancies.
• Record all customer contact accurately on the Open Housing System.
• Work with vulnerable customers to sustain tenancies and ensure safety and wellbeing.
• Engage with multi-agency partners to support individuals and communities.

Skills

Customer care

People skills

IT skills

Case management

Communication

Education

GCSEs A–C incl English & Maths

NVQ Level 4 or equivalent

Tools

Microsoft Word

Excel

Outlook

Case management systems

Job description

5 Star Recruitment is seeking a Case Manager Tenancy and Estates to oversee administration and management of social housing properties and to provide tenancy advice to customers, including vulnerable individuals. You will ensure accurate recording of all customer interactions on the Open Housing System and work to sustain tenancies.

The role requires strong interpersonal skills, knowledge of housing laws and regulations, and the ability to manage a diverse range of responsibilities while