Resident Experience Coordinator - Tenancy Admin (FTC)

Get Living; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Get Living is seeking a Customer Administrator for a 9-month maternity fixed-term contract. You will manage the resident journey from reservation to move-in, handling tenancy administration, checks and contracts with accuracy in a fast-paced environment.

You will collaborate with residents, Customer Advisors and Neighbourhood teams, ensuring compliance with policy and legislation while delivering high-quality service and driving improvements within the Customer Hub.

Qualifications

• Previous experience in Build to Rent, residential lettings or residential property administration.
• Strong track record of delivering high-quality customer service in a fast-paced environment.
• Experience managing the end-to-end tenancy administration process, including residential contracts.
• Experience using a tenancy referencing platforms, such as HomeLet.
• Good understanding of Right to Rent requirements.
• Good working knowledge of Microsoft Office.
• Experience using Yardi.
• Experience using HubSpot or similar CRM systems.
• Knowledge of tenancy deposit administration.
• Experience supporting arrears or debt management processes.
• Knowledge of current residential lettings legislation.
• Effective verbal and written communication.
• Well organised and efficient.
• Excellent attention to detail.
• Collaborative team player.
• Operates with integrity.

Responsibilities

• Handling resident enquiries across Get Living portfolios from reservation to move-in.
• Managing new tenancy administration including checks, referencing and agreements.
• Managing contracting activity in line with legislation and policy (renewals, transfers, extensions, surrenders).
• Processing payments, charges, rents and statements.
• Chase rent arrears and support debt management processes.
• Support statutory notices and legal proceedings where required.

Skills

Residential lettings

Customer service

Tenancy administration

Right to Rent

CRM systems

Tools

Yardi

HubSpot

HomeLet

Microsoft Office

Job description

Get Living is seeking a Customer Administrator for a 9-month maternity fixed-term contract. You will manage the resident journey from reservation to move-in, handling tenancy administration, checks and contracts with accuracy in a fast-paced environment.

You will collaborate with residents, Customer Advisors and Neighbourhood teams, ensuring compliance with policy and legislation while delivering high-quality service and driving improvements within the Customer Hub.