Housing Officer

Bromgrove District Housing; Stoke Pound; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Holiday purchase scheme

Holiday buy back

Electric vehicle leasing

Pension scheme

Life insurance

Employee Assistance

Mental Health support

Healthcare cash back

Retail discounts

Long service awards

Professional subscriptions

Flu jab reimbursement

Free parking

Refreshments

Wellbeing events

Job summary

Bromsgrove District Housing Trust (bdht) is seeking a proactive Housing Officer to join its Communities Team. You’ll deliver a customer-focused housing management service, supporting a diverse range of customers while helping to create safe, sustainable neighbourhoods.

You’ll manage tenancy and estate matters, handle anti-social behaviour, work with partners, and engage with residents to continually improve the service. A driving licence and Enhanced DBS check are required.

Qualifications

• Experience in customer-facing roles.
• Experience in social housing or community work is relevant.
• Excellent communication and negotiation skills.
• Ability to manage competing priorities and maintain confidentiality.
• Full, valid driving licence and access to an insured car.

Responsibilities

• Build relationships with customers and provide day-to-day housing management support.
• Manage tenancy and estate matters and address anti-social behaviour.
• Work with colleagues and partners to support customers and achieve positive outcomes.
• Contribute to community projects and initiatives and use feedback to improve services.
• Engage with customers to understand needs and improve service delivery.

Skills

Customer service

Communication

Negotiation

Problem-solving

Organisation

Job description

Housing Officer

£37,960.52 per annum

Bromsgrove

Full Time, Permanent

Closing Date: Friday 20th November 9am

Interview Date: Thursday 3rd December - in person

Are you passionate about helping people and making a positive difference within your local community?

Bromsgrove District Housing Trust (bdht) is looking for a proactive and approachable Housing Officer to join its Communities Team. You’ll deliver a customer-focused housing management service, supporting a diverse range of customers while helping to create safe, sustainable communities.

What you’ll be doing

This is a varied, customer-facing role where you’ll build strong relationships with customers, provide day-to-day housing management support and help resolve issues affecting tenancies and neighbourhoods.

You’ll manage tenancy and estate matters, deal with anti-social behaviour cases and take a proactive, solution-focused approach to resolving problems, including taking enforcement action where appropriate. You’ll also work closely with colleagues and external partners to support customers and achieve positive outcomes.

Alongside your housing management responsibilities, you’ll contribute to community projects, events and initiatives, engage with customers to understand their needs and use feedback to help continually improve the service.

What we’re looking for

We’re looking for someone who is confident working with people and able to combine a compassionate approach with the ability to deal professionally with challenging situations.

You’ll have experience working in a customer-facing environment, ideally supporting customers with a range of needs or vulnerabilities. You’ll be an excellent communicator who can adapt your approach to different people, build trust quickly and use strong negotiation, influencing and problem-solving skills to achieve positive outcomes.

You’ll also need to be organised, proactive and comfortable working independently, with the ability to manage competing priorities and maintain confidentiality when handling sensitive information. Experience within social housing would be particularly relevant to the role.

A current valid driving licence and access to an appropriately insured and MOT’d car are required for the position. The successful candidate will also be subject to an Enhanced DBS check.

This post requires that the job holder is subject to a DBS check at an Enhanced level.

What we can offer in return:

• 32 days annual leave plus bank holidays
• Holiday purchase scheme –buy up to an additional 5 days holiday per year
• Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
• Team budget every year to enjoy an afternoon out as a team
• Electric vehicle leasing scheme through Octopus Energy
• Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
• Life insurance is available to members of the pension scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Healthcare Cash Back Scheme – Healthshield
• Retail discounts scheme
• Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
• Reimbursement for professional subscription fees
• Corporate Sponsorship opportunities
• Reimbursement for HRT pre-paid certificates
• Reimbursement for annual flu jab
• Free parking and refreshments
• Monthly staff compliments raffle
• Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high