Technical Support Officer

Zohorecruit; Harlow; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

4 Days On Site

Remote day

Bi-Weekly Pay

Job summary

Civic Recruitment Limited is assisting Harlow Council by recruiting a Technical Support Officer for its Housing Property Services team. The role supports asset management, surveys, and records for around 9,000 homes and 2,500 leasehold properties.

The position is a 12-month contract, on-site 4 days a week with one remote day, offering exposure to stock condition surveys, EPC surveys, and collaboration with tenants, surveyors, contractors and housing analysts.

Qualifications

• Experience in housing administration or housing asset management.
• Strong administrative and organizational skills.
• Excellent communication and customer service abilities.
• Proficient numeracy and literacy skills.
• Strong IT skills, including Microsoft Office and database systems.

Responsibilities

• Deliver technical and administrative support to the Asset Management Team.
• Assist tenants, leaseholders, contractors, and internal stakeholders.
• Coordinate Stock Condition Surveys and EPC surveys.
• Handle enquiries and provide professional written and verbal responses.
• Maintain comprehensive records and asset management data.
• Aid in report preparation and performance information.
• Support housing analysts with data collection and reporting needs.
• Facilitate database access and assist system users.
• Organize meetings and take minutes as needed.
• Assist with compliance and asset management tasks.
• Ensure accurate record-keeping and document management.
• Contribute to service enhancements and process development.

Skills

Housing asset management experience

Administrative skills

Communication skills

Literacy and numeracy

IT skills (Microsoft Office)

Tools

Microsoft Office

Database systems

Job description

Harlow, United Kingdom | Posted on 07/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

Technical Support Officer – 12 Month Contract

Contract: 12 Month Contract

Hours: Full Time

Working Pattern:

• 4 Days On Site
• 1 Day Flexible / Remote

Summary

Essex County Council is pleased to assist Harlow Council in the recruitment of a seasoned Technical Support Officer for its Housing Property Services team. With oversight of around 9,000 homes and 2,500 leasehold properties, Harlow Council is dedicated to enhancing its housing stock, compliance, and asset management services. This role is ideal for a housing professional with a background in housing administration and technical support, offering a significant opportunity to contribute to the Council's Asset Management function.

About the Role

As a member of a compact and collaborative team at Mead Park, you will deliver technical and administrative support for various housing asset management tasks. You will engage with tenants, leaseholders, surveyors, housing analysts, contractors, and internal stakeholders to ensure the accuracy of records, coordination of surveys, and effective delivery of asset management services.

Key Responsibilities

• Deliver technical and administrative support to the Asset Management Team.
• Assist tenants, leaseholders, contractors, and internal stakeholders.
• Coordinate Stock Condition Surveys and Energy Performance Certificate (EPC) surveys.
• Handle enquiries and provide professional written and verbal responses.
• Maintain comprehensive records and asset management data.
• Aid in report preparation and performance information.
• Support housing analysts with data collection and reporting needs.
• Facilitate database access and assist system users.
• Organize meetings and take minutes as needed.
• Assist with compliance and asset management tasks.
• Ensure accurate record-keeping and document management.
• Contribute to service enhancements and process development.

Requirements

• Experience in housing administration or housing asset management.
• Background in supporting Housing Asset Management and Compliance teams.
• Understanding of housing repairs and capital investment environments.
• Knowledge of the interplay between:
  • Capital Budgets
  • Revenue Budgets
  • Planned Maintenance Programmes
• Familiarity with health and safety requirements related to housing repairs and maintenance.
• Strong administrative and organizational skills.
• Excellent communication and customer service abilities.
• Experience in maintaining accurate records and databases.
• Ability to prioritize tasks and meet deadlines.
• Proficient numeracy and literacy skills.
• Strong IT skills, including Microsoft Office and database systems.
• Experience in Local Authority Housing Services.
• Knowledge of housing compliance processes.
• Experience in supporting stock condition survey programmes.
• Familiarity with housing asset management systems and databases.

What's on Offer?

• 12 Month Contract
• 4 Days On Site
• Full-Time Hours
• Bi-Weekly Pay
• Opportunity to support a major housing asset management service.
• Work with a reputable Local Authority housing provider.
• Diverse role involving housing, compliance, data management, and customer support.
• Opportunity to contribute to ongoing housing investment and improvement programmes.

Ideal for candidates with experience as a Technical Support Officer, Housing Administrator, Asset Management Administrator, Compliance Officer, Housing Support Officer, Property Services Administrator, Housing Data Officer, or Asset Management Support Officer.