Senior Housing Technical Support Officer

Redditch Borough Council; Redditch; In loco; GBP 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension

Leave Entitlements

Flexible Working

EAP

Benefits Platform

Descrizione del lavoro

Bromsgrove District Council and Redditch Borough Council are seeking a Senior Housing Technical Support Officer to support the Housing Service from Woodrow Neighbourhood Office. The post is full-time and involves managing IT-enabled housing services and financial processes.

You will lead the Housing Technical Support Team, develop IT systems and work on projects introducing new technology and improved business processes across the Housing Service.

Competenze

• A minimum of 2 years experience working with a Housing based IT application.
• A Level Maths, English and ICT.

Mansioni

• Manage the day-to-day activities of the Housing Technical Support Team.
• Ensure the smooth delivery of all financial processes within the Housing Service including the annual rent review, BACS processing, Benefit entitlements, investigating lost payments and ensuring they are reconciled.
• Provide effective business support for colleagues across the service, working in partnership to understand their needs and deliver support and solutions that help to deliver on shared business objectives.
• Involvement in projects which will implement new technology, new business process and change the way people work across the whole Housing Service.
• Develop and improve the Housing IT systems.

Conoscenze

Maths

English

Computer Science/ICT

Formazione

A Level Maths

A Level English

A Level ICT

Strumenti

Housing IT application

Descrizione del lavoro

The following content displays a map of the jobs location - Woodrow Neighbourhood Office

Senior Housing Technical Support Officer

Job Reference BR/TP/8451/694

Number of Positions:

1

Contract Type:

Full time permanent

Working Hours:

37

Location:

Woodrow Neighbourhood Office

Closing Date:

29/11/2026

Job Type:

Housing

Sector:

Local Councils

Business Unit:

Redditch

Job Introduction

Senior Housing Technical Support Officer

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

• To support the Housing Service in delivering quality services and meeting the requirements of the Consumer Standards as set out by the Housing Regulator.
• To support our strategic housing function and to ensure systems provide appropriate, clean analytical data and business intelligence to ensure we are proving appropriate services to our customers and colleagues.
• Involvement in projects which will implement new technology, new business process and change the way people work across the whole Housing Service.
• Develop and improve the Housing IT systems.

Key Requirements

• To manage the day-to-day activities of the Housing Technical Support Team.
• Ensure the smooth delivery of all financial processes within the Housing Service including the annual rent review, BACS processing, Benefit entitlements, investigating lost payments and ensuring they are reconciled.
• Provide effective business support for colleagues across the service, working in partnership to understand their needs and deliver support and solutions that help to deliver on shared business objectives.

Skills & experience

• Minimum A Level (or equivalent) Maths, English and Computer Sciences/ICT
• A minimum of 2 years experience working with a Housing based IT application.

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Need further information? Please contact Emma Alldrick (recruiting manager) on 01527 587000 or email [e-mail]

If you experience difficulties when applying online please email [e-mail]

Interviews will take place week commencing 7th December 2026

Please note that the Council does not offer Sponsorship to work in the UK.