Housing Technical Support Officer

Bromsgrove and Redditch Councils; Kidderminster; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pension

25 days leave + bank holidays (pro‑rta

Flexible working

Employee Assistance Programme

Benefits platform discounts

Job summary

The Housing Service within Bromsgrove District Council and Redditch Borough Council seeks a Housing Technical Support Officer to support delivery of customer-focused services and provide clean analytical data and business intelligence.

Key duties include managing the Housing Technical Support Team, ensuring smooth financial processes (rent review, BACS, benefits, lost payments, reconciliations) and delivering business support in collaboration with colleagues.

Qualifications

• Minimum A Level (or equivalent) Maths, English and Computer Sciences/ICT
• At least 2 years experience in an IT or Finance environment

Responsibilities

• Manage the day-to-day activities of the Housing Technical Support Team.
• Ensure the smooth delivery of all financial processes within the Housing Service including the annual rent review, BACS processing, Benefit entitlements, investigating lost payments and ensuring they are reconciled.
• Provide effective business support for colleagues across the service, working in partnership to understand their needs and deliver support and solutions that help to deliver on shared business objectives.
• Involvement in projects which will implement new technology, new business process and change the way people work across the whole Housing Service.

Job description

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.,

• To support the Housing Service in delivering quality services and meeting the requirements of the Consumer Standards as set out by the Housing Regulator.
• To support our strategic housing function and to ensure systems provide appropriate, clean analytical data and business intelligence to ensure we are proving appropriate services to our customers and colleagues.
• Involvement in projects which will implement new technology, new business process and change the way people work across the whole Housing Service.

Key Requirements

• To manage the day-to-day activities of the Housing Technical Support Team.
• Ensure the smooth delivery of all financial processes within the Housing Service including the annual rent review, BACS processing, Benefit entitlements, investigating lost payments and ensuring they are reconciled.
• Provide effective business support for colleagues across the service, working in partnership to understand their needs and deliver support and solutions that help to deliver on shared business objectives.
  Minimum A Level (or equivalent) Maths, English and Computer Sciences/ICT
• At least 2 years experience in an IT or Finance environment
• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more