Neighbourhood Tenancy Officer

Bromsgrove and Redditch Councils; Stoke Pound; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Pension

Generous leave 25 days + bank holidays

Flexible working

Employee Assistance Programme

Discounts via employee benefits

Job summary

Bromsgrove District Council and Redditch Borough Council are seeking a Housing Manager to lead a small team responsible for delivering statutory housing and leaseholder services. You will mentor Neighbourhood & Tenancy Officers, ensure compliance with Housing Act requirements, and support the team in day-to-day operations within a customer-focused service.

The role emphasizes strong leadership, a commitment to policy compliance, and the ability to manage a patch while maintaining high service

Qualifications

• Experience in delivering statutory housing services under relevant acts and policy.
• Ability to mentor and support a team of Neighbourhood & Tenancy Officers and Advisors.
• Experience in senior or managerial housing roles is essential.

Responsibilities

• Provide everyday practical support, guidance and mentoring to the team of Neighbourhood & Tenancy Officers and Advisors, to professionally and compliantly deliver statutory housing services.
• Support all officers, systems, and processes in operating the Housing Service.

Skills

Housing management

Team leadership

Policy compliance

Education

Level 3 qualification related to housing management or social housing practices

Job description

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. The role

• Provide everyday practical support, guidance and mentoring to the team of Neighbourhood & Tenancy Officers and Advisors, to professionally and compliantly deliver the Councils statutory housing services in accordance with the Acts of Housing, Localism, Leaseholders, Local Government, Anti-Social Behaviour Act, ASB Crime & Policing Act, Prevention of Social Housing Fraud, and other relevant legislation, policy and best practice.
• Support all officers, systems, and processes in operating the Housing Service.

Key Requirements

• To manage a small patch of properties, while wholeheartedly and positively supporting and leading the Neighbourhood & Tenancy Officers and Advisor to professionally and compliantly deliver the Councils statutory housing and leaseholder services under the Housing Act and other relevant legislation.
• Support the Neighbourhood and Tenancy Team Leader in ensuring that all Neighbourhood and Tenancy Officers are delivering the requirements of their roles as set out in the Job Description and Person Specification.
  A min level 3 qualification related to housing management or social housing practices.
• At least 3 years demonstrable experience specific to the role, or demonstrable experience, with transferable skills within the social housing sector.
• At least 1 year relevant and recent experience in a senior or managerial role
• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more