Senior Housing Technical Support Officer

Bromsgrove and Redditch; Redditch; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension

Leave entitlements 25+ days

Flexible working

Employee Assistance Programme

Benefits platform access

Job summary

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Senior Housing Technical Support Officer will support the Housing Service, delivering quality data and business intelligence to improve services for customers and colleagues.

The role involves managing the Housing Technical Support Team, ensuring smooth financial processes (rent review, BACS, benefit entitlements) and delivering responsive support while driving new technology and

Qualifications

• Minimum A Level (or equivalent) Maths, English and Computer Sciences/ICT.
• At least 2 years experience in an IT or Finance environment.

Responsibilities

• Manage the day-to-day activities of the Housing Technical Support Team.
• Ensure the smooth delivery of all financial processes within the Housing Service including the annual rent review, BACS processing, Benefit entitlements, investigating lost payments and ensuring they are reconciled.
• Provide effective business support for colleagues across the service, working in partnership to understand their needs and deliver support and solutions that help to deliver on shared business objectives.

Skills

Maths

English

ICT

Education

A Level or equivalent

Job description

The following content displays a map of the jobs location - Woodrow Neighbourhood Office

Senior Housing Technical Support Officer

Job Reference BR/TP/8451/674

Number of Positions:

1

Contract Type:

Permanent

Working Hours:

37

Location:

Woodrow Neighbourhood Office

Closing Date:

19/10/2026

Job Type:

Housing

Sector:

Local Councils

Business Unit:

Redditch

Job Introduction

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

• To support the Housing Service in delivering quality services and meeting the requirements of the Consumer Standards as set out by the Housing Regulator.
• To support our strategic housing function and to ensure systems provide appropriate, clean analytical data and business intelligence to ensure we are proving appropriate services to our customers and colleagues.
• Involvement in projects which will implement new technology, new business process and change the way people work across the whole Housing Service.

Key Requirements

• To manage the day-to-day activities of the Housing Technical Support Team.
• Ensure the smooth delivery of all financial processes within the Housing Service including the annual rent review, BACS processing, Benefit entitlements, investigating lost payments and ensuring they are reconciled.
• Provide effective business support for colleagues across the service, working in partnership to understand their needs and deliver support and solutions that help to deliver on shared business objectives.

Skills & experience

• Minimum A Level (or equivalent) Maths, English and Computer Sciences/ICT
• At least 2 years experience in an IT or Finance environment

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Need further information? please contact Emma Alldrick (recruiting manager) on 01527 587000 or email [e-mail] or email [e-mail]

Interviews will take place week commencing 2nd November 29026

For a full list of our current vacancies why not visit our WM Jobs Recruiter Page

Please note that the Council does not offer Sponsorship to work in the UK.