Tenancy Experience Officer

Bromsgrove and Redditch; Redditch; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension

Flexible working

Employee Assistance Programme

Discount platform

Job summary

Bromsgrove and Redditch Council is seeking a proactive tenancy engagement assistant to work with housing service colleagues, supporting tenant involvement across housing services and ensuring tenants and leaseholders are heard and acted upon.

You will help run tenant panels, forums and scrutiny groups, assist the Housing Service Improvement Board and collaborate with officers and councillors to improve services.

Qualifications

• 1 year experience in a front-facing customer service environment.

Responsibilities

• Support tenant engagement activities across the Housing Service.
• Organise and facilitate tenant/leaseholder panels, forums and scrutiny groups.
• Support the Housing Service Improvement Board and ensure tenant input is acted upon.

Skills

Customer service

Education

GCSE A-C or equivalent

Job description

The following content displays a map of the jobs location - Woodrow Neighbourhood Office

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Councilshare services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

To work with housing service colleagues, to support tenant engagement activities across the Council’s housing services, ensuring tenants and leaseholders are actively involved in shaping, reviewing, and improving housing services. The role promotes inclusive participation, strengthens community relationships, and ensures tenant voices are heard and acted upon.

Key Requirements

• To support the Senior Tenancy Experience Officer (STEO) to develop and implement an effective tenant engagement strategy for the Housing Service, working with internal and external stakeholders
• Organise and facilitate tenant/leaseholder panels, forums, and scrutiny groups
• To provide support to tenants/leaseholders to enable them to be active and effective members of the Housing Service Improvement Board, sitting alongside Officers and Councillors

Skills & experience

• 1 year experience in a front facing customer service environment
• Educated to GCSE A-C or equivalent
• Clean UK Driving Licence and access to own vehicle

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

Please note that the Council does not offer Sponsorship to work in the UK.