Senior Neighbourhood & Tenancy Officer

Wmjobs; Redditch; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Pension

Generous leave 25 days + bank holidays

Flexible working

Employee Assistance Programme

Employee benefits platform discounts

Job summary

WMjobs is recruiting on behalf of Bromsgrove District Council and Redditch Borough Council for a Senior Neighbourhood Tenancy Officer. You will support a team of Neighbourhood & Tenancy Officers and Advisors to deliver statutory housing and leaseholder services under the Housing Act and related legislation, while ensuring professional and compliant practice.

The role requires a minimum Level 3 qualification in housing management, at least 3 years in the field and at least 1 year in a senior or

Qualifications

• A minimum Level 3 qualification related to housing management or social housing practices.
• At least 3 years demonstrable experience in the role, or transferable skills in social housing.
• At least 1 year relevant and recent experience in a senior or managerial role.

Responsibilities

• Provide everyday practical support, guidance and mentoring to the team of Neighbourhood & Tenancy Officers and Advisors.
• Help deliver statutory housing services in accordance with Housing Acts and related legislation.
• Support officers, systems and processes in operating the Housing Service.

Skills

Housing management experience

Senior managerial experience

Education

Level 3 qualification related to housing management

Job description

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

• Provide everyday practical support, guidance and mentoring to the team of Neighbourhood & Tenancy Officers and Advisors, to professionally and compliantly deliver the Councils statutory housing services in accordance with the Acts of Housing, Localism, Leaseholders, Local Government, Anti-Social Behaviour Act, ASB Crime & Policing Act, Prevention of Social Housing Fraud, and other relevant legislation, policy and best practice.
• Support all officers, systems, and processes in operating the Housing Service.

Key Requirements

• To manage a small patch of properties, while wholeheartedly and positively supporting and leading the Neighbourhood & Tenancy Officers and Advisor to professionally and compliantly deliver the Councils statutory housing and leaseholder services under the Housing Act and other relevant legislation.
• Support the Neighbourhood & Tenancy Team Leader in ensuring that all Neighbourhood & Tenancy Officers are delivering the requirements of their roles as set out in the Job Description and Person Specification.

Skills & experience

• A min level 3 qualification related to housing management or social housing practices.
• At least 3 years demonstrable experience specific to the role, or demonstrable experience, with transferable skills within the social housingsector.
• At least 1 year relevant and recent experience in a senior or managerial role

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Interviews will take place on 22nd & 23rd October 2026.

Attached documents

Senior Neighbourhood Tenancy Officer JD PS.pdf