Housing Triage Assistant

Wychavon-and-Malvern-Hills-District-Council; Pershore; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Annual leave

Training opportunities

Onsite nursery

Gym and swimming membership

Health and wellbeing support

Employee assistance program

Cycle to work

Employee discounts

Job summary

Wychavon District Council is recruiting a Housing Triage Assistant based in Pershore. This permanent role is 37 hours per week and covers Malvern and Wychavon districts.

You will be the first point of contact for customers seeking housing advice, assess homelessness risk, determine eligibility and signpost to other organisations while making referrals to the housing team. IT literacy and housing knowledge are essential.

Qualifications

• Be customer focused and dedicated to providing an excellent and timely service.
• Have the ability to advise and assist customers on all aspects of housing.
• Plan and prioritise their own workload to meet deadlines.
• Work closely with other team members to ensure optimum service delivery.
• Have a tactful and diplomatic approach in all situations.
• Communicate information in writing, face to face and by telephone and maintain accurate records.
• Be computer literate with the ability to utilise a range of software packages.
• Sound working knowledge of housing legislation and guidance.
• Post holder will apply for a basic DBS check.

Responsibilities

• Act as first point of contact for housing service queries at risk of homelessness and process approaches as part of triage.
• Provide initial advice on housing options and determine eligibility and homelessness.
• Signpost customers and make referrals to officers in the team.
• Work flexibly with other team members to deliver a timely service.
• Cover both Malvern and Wychavon districts.

Skills

Customer focus

Housing advice

Time management

Teamwork

Communication

Computer literacy

Housing legislation

Numeracy & literacy

Education

Housing qualification or related field

Good educational background (numeracy & literacy)

Tools

Housing software systems

Microsoft Windows

Job description

The following content displays a map of the jobs location - Civic Centre, Pershore

Administrative / Clerical / Secretarial inc PA

Sector:

Local Councils

Business Unit:

Job Introduction

Housing Triage Assistant

37 hours per week,Permanent

£27,709 - £32,046 per annum (depending on relevant skills and experience)

Acting as the first point of contact for customers who contact our housing service at risk of homelessness, you will be responsible for processing approaches as part of our triage service, providing initial advice on housing options and determining eligibility and homelessness. Signposting customers to other organisations, making referrals to officers in the team and proactively working to reduce the risk of homelessness are also key elements of the role.

In addition to the triage role, the post holder will be expected to undertake additional Housing Assistant duties and work flexibly alongside other team members to ensure that a professional and timely service is delivered to our customers.

The post will cover both our Malvern and Wychavon districts.

About you

The successful candidate will:

• Be customer focused and dedicated to providing an excellent and timely service
• Have the ability to advise and assist customers on all aspects of housing
• Plan and prioritise their own workload to meet deadlines
• Be able to work closely with other members of the team and offer support in fulfilling tasks which ensure optimum service delivery
• Have a tactful and diplomatic approach in all situations
• Have the ability to communicate relevant information in writing, face to face and by telephone to customers and to maintain accurate, up to date records
• Be computer literate with the ability to utilise a range of software packages
• Good educational background with numeracy and literacy skills
• Previous experience in a Housing or similar related field
• Housing qualification or a similar related field
• Computer skills: Microsoft Window Packages and Housing related computer systems
• To have a sound working knowledge of housing legislation and guidance

The successful postholder will also be required to apply for a basic DBS check.

What we can offer

Our staff are at the heart of what we do and are key to ensuring we deliver our We are WychavonDistrict Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

Interview date: Monday 12 October 2026

Please note: If we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.