Housing Support Worker - Flexible 24/7 Shifts

Bromford; Aylesbury; On-site; GBP 15,000 - 21,000; Full time

Job summary

Bromford is recruiting a Housing Bank Worker in Aylesbury to provide housing-related support to vulnerable customers in our schemes. You will work with Customer Coaches, covering flexible shifts across days, evenings, nights and weekends.

You will deliver handovers, ensure building safety, build relationships with customers, and respond with initiative to safeguarding concerns, while maintaining accurate records and respecting boundaries.

Qualifications

• Experience in social housing and/or support-related services.
• Good organisation and ability to use own initiative.
• Clear communication with customers, colleagues and partner agencies.
• Resilient, adaptable and able to cope with change.
• Experience with shift work including evenings, weekends, and nights.

Responsibilities

• Deliver detailed and accurate handovers after shifts.
• Help maintain security and safety of buildings.
• Build positive relationships with customers.
• Use initiative to make informed decisions and respond to situations.
• Keep customer information clear, accurate and up to date.
• Handle and escalate safeguarding concerns appropriately.

Skills

Social housing experience

Customer service

Organisation

IT systems

Resilience

Communication

Initiative

Boundary setting

Shift work

Job description

Bromford is recruiting a Housing Bank Worker in Aylesbury to provide housing-related support to vulnerable customers in our schemes. You will work with Customer Coaches, covering flexible shifts across days, evenings, nights and weekends.

You will deliver handovers, ensure building safety, build relationships with customers, and respond with initiative to safeguarding concerns, while maintaining accurate records and respecting boundaries.