Housing Support Advisor – Flexible, Zero-Hours Shifts

Bromford; Aylesbury; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Hybrid/remote options not applicable

Pension schemes with employer contribs

Employee assistance programme

Annual health checks

CIH qualification funded

Job summary

Bromford is seeking a flexible Bank (Zero Hours) role at Griffin Place, Aylesbury, to support a 24/7 housing service. You’ll cover shifts across days, evenings, nights and weekends to help vulnerable customers access safe homes and services.

The role involves building relationships and escalating safeguarding concerns as needed. We value strong customer service, good organisation, and the ability to work independently in a fast-changing environment.

Qualifications

• Experience in social housing or related support services.
• Strong customer service experience.
• Well organised and able to use own initiative.
• Clear communication with customers, colleagues and partner agencies.
• Resilient, adaptable and comfortable with change.
• Able to manage own workload and stay reliable.
• Comfortable using IT systems and following processes.
• Willing to engage in shift work including evenings, weekends and nights.
• Experience in roles like Citizens Advice, welfare benefits, housing or tenancy management.

Responsibilities

• Deliver detailed and accurate handovers after shifts.
• Help maintain security and safety of Bromford Griffin Place buildings.
• Build positive relationships with customers.
• Use your initiative to make informed decisions when situations arise.
• Keep customer information clear, accurate and up to date.
• Handle safeguarding concerns appropriately.

Skills

Customer service

Social housing experience

Organised

Initiative

IT systems

Clear communication

Boundary setting

Tools

IT systems

Job description

Bromford is seeking a flexible Bank (Zero Hours) role at Griffin Place, Aylesbury, to support a 24/7 housing service. You’ll cover shifts across days, evenings, nights and weekends to help vulnerable customers access safe homes and services.

The role involves building relationships and escalating safeguarding concerns as needed. We value strong customer service, good organisation, and the ability to work independently in a fast-changing environment.