Housing Services Advisor (Hybrid) - Flexible Shifts

Bromford Housing Group; Aylesbury; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Hybrid working

Occupational Health

24/7 virtual GP (Employee Assistance)

Annual health checks

Pension up to 10% employer

Job summary

Bromford Housing Group is seeking a part-time housing support worker to provide ad-hoc, housing-related help to vulnerable customers living in our schemes. You’ll work with Customer Coaches and cover shifts to meet demand, including evenings, nights and weekends.

This role focuses on safeguarding and practical housing support rather than personal care. Hybrid working available across our main locations and from home.

Qualifications

• Experience in social housing or support-related services.
• Confident using IT systems and following processes.
• Clear communication with customers, colleagues and partner agencies.
• Organised and reliable, able to manage own workload.
• Willingness to work shifts including evenings, weekends and nights.
• Ability to handle safeguarding concerns appropriately.

Responsibilities

• Deliver detailed and accurate handovers after shifts.
• Help maintain security and safety of buildings.
• Build positive relationships with customers.
• Use initiative to make informed decisions and respond to situations.
• Keep customer information clear, accurate and up to date.
• Handle safeguarding concerns appropriately.

Skills

Social housing experience

IT systems

Communication skills

Organization

Shift work

Decision making

Customer service

Vulnerable customers

Tools

CRM systems

Job description

Bromford Housing Group is seeking a part-time housing support worker to provide ad-hoc, housing-related help to vulnerable customers living in our schemes. You’ll work with Customer Coaches and cover shifts to meet demand, including evenings, nights and weekends.

This role focuses on safeguarding and practical housing support rather than personal care. Hybrid working available across our main locations and from home.