Housing Support Worker

a2dominion; Oxford; On-site; GBP 25,000 - 27,000; Full time

Job summary

A community support organization based in Oxford is seeking a Housing Support Worker. This role involves delivering tailored support to clients dealing with domestic abuse and aiding them in accessing safe, sustainable housing options. You will be responsible for managing referrals, conducting needs assessments, and working with various professionals to enhance client wellbeing. The ideal candidate should have strong communication skills and hold a full UK driving license. Significant benefits and a supportive work environment are offered.

Benefits

25 days’ holiday (Plus Bank Holidays)

Up to 8% contributory pension

Annual allowance of up to £300 for health and lifestyle benefits

Qualifications

• Proven experience working with vulnerable clients affected by domestic abuse
• Full UK driving licence and access to a vehicle

Responsibilities

• Deliver tailored support to clients across refuge and outreach services
• Manage referrals and conduct comprehensive needs assessments
• Support clients with tenancy rights and responsibilities
• Collaborate with internal teams and external professionals
• Facilitate group sessions for clients
• Handle helpline queries with empathy and professionalism
• Champion client needs and support safe move-on pathways
• Maintain accurate case notes and contribute to safeguarding processes

Skills

Strong communication and interpersonal skills

Ability to manage competing priorities

Compassionate and proactive approach

Basic IT skills

Education

GCSEs (or equivalent)

Job description

Housing Support Worker

A rewarding opportunity with two positions available supporting individuals across refuge, outreach, and helpline services, using your safeguarding knowledge and communication skills.

If you’ve also worked in the following roles, we’d also like to hear from you:

Support Coordinator, Domestic Abuse Support Worker, Housing Support Officer, Outreach Support Worker, Community Support Advisor

This role is known within the organisation as a Flexible Support Officer

2 positions available

SALARY: £25,526 - £26,869 per annum + Benefits

LOCATION: Oxford, Oxfordshire (OX4)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday - Friday

KEY REQUIREMENT: Candidates MUST hold a full, clean driving licence with access to their own vehicle

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Support Worker supporting clients experiencing domestic abuse and helping them access safe, sustainable options.

As a Housing Support Worker you will deliver tailored support, respond to helpline enquiries, and work closely with internal teams and external partners to promote safety and wellbeing across community care and support services.

Working as a Housing Support Worker you’ll manage referrals, complete needs assessments, maintain accurate records, and play a key role in safeguarding, advocacy, and move-on support.

APPLY TODAY

Ready to make your next career move? Apply Today for our Recruitment Team to review.

DUTIES

Your duties as the Housing Support Worker include:

• Providing Tailored Support: Deliver individualised support to clients across refuge, outreach, and helpline services

• Managing Referrals: Oversee referrals and conduct comprehensive needs assessments

• Supporting Tenancies: Offer guidance on tenancy rights, responsibilities, and housing options

• Working in Partnership: Collaborate with internal teams and external professionals including police and healthcare services

• Facilitating Group Work: Support and deliver group sessions for clients

• Responding to Enquiries: Handle helpline queries with empathy and professionalism

• Advocating for Clients: Champion client needs and support safe move-on pathways

• Maintaining Records: Keep accurate case notes and contribute to safeguarding processes

CANDIDATE REQUIREMENTS

• Proven experience of working directly with vulnerable clients or individuals affected by domestic abuse

• Strong communication and interpersonal skills

• Ability to remain calm under pressure and manage competing priorities

• Basic IT skills with a willingness to learn new systems

• A compassionate, proactive, and collaborative approach to support work

• Full UK driving licence and access to a vehicle

• GCSEs (or equivalent)

BENEFITS

• 25 days’ holiday (Plus Bank Holidays)

• Up to 8% contributory pension

• Annual allowance of up to £300 for health and lifestyle benefits

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

NO AGENCIES PLEASE

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14174