Housing Support Officer

Niyaa People; Luton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company car provided

Job summary

Niyaa People is recruiting on behalf of a leading supported housing organisation for an experienced Housing Support Officer to provide urgent temporary cover for an initial 4-week period at a specialist service in Coventry.

You will support individuals experiencing homelessness and complex needs, manage a caseload, build trusting relationships, and work with external agencies to promote independence and move-on opportunities. A full UK driving licence is required.

Qualifications

• Experience with homelessness and complex needs.
• Experience in supported housing or homelessness services.
• Full UK driving licence.

Responsibilities

• Caseload management with high-quality one-to-one and group support.
• Develop and review outcome-focused support plans and risk assessments.
• Support residents with rent, budgeting and tenancy management.
• Maintain accurate case records and safeguarding compliance.
• Collaborate with Local Authorities, police, health services and partner agencies.
• Engage residents to develop practical housing and independent living skills.
• Work in a shift rota within 8am–8pm, and participate in weekends/bank holidays on-call rota.

Skills

Homelessness experience

Safeguarding knowledge

Trauma-informed approach

Strong communication

Record-keeping

Driving licence

Job description

We are recruiting on behalf of a leading supported housing organisation for an experienced Housing Support Officer to provide urgent temporary cover for an initial 4-week period at a specialist service in Coventry.

This is an immediate opportunity for an experienced Housing Support Officer to support individuals experiencing homelessness, multiple disadvantage and complex needs, helping residents overcome barriers and move towards greater independence.

The role would suit someone who is confident working within a supported housing environment and can quickly build positive relationships, manage a caseload and provide effective support to residents.

Key Responsibilities of a Housing Support Officer:

• Manage a caseload and provide high-quality one-to-one and group support.
• Build trusting relationships using strength-based and trauma-informed approaches.
• Develop and review outcome-focused support plans and risk assessments.
• Support residents with complex needs, including mental health, substance misuse and offending histories.
• Promote independent living, tenancy sustainment and positive move-on opportunities.
• Support residents with rent, benefits, budgeting and tenancy management.
• Maintain accurate case records and ensure safeguarding requirements are met.
• Work effectively with Local Authorities, Police, Probation, health services and other partner agencies.
• Support residents to develop practical housing and independent living skills.
• Work positively and proportionately with risk while maintaining a non-judgemental approach.

About You:

• Experience working with people experiencing homelessness, complex needs or multiple disadvantage.
• Experience within supported housing, homelessness, accommodation-based or similar services.
• Strong knowledge of safeguarding, support planning and risk management.
• Experience using trauma-informed and strength-based approaches.
• Excellent communication, organisation and record-keeping skills.
• The ability to work confidently with residents and external professionals.
• A full UK driving licence.

Working Pattern:

• Temporary position – initial 4-week cover
• Urgent requirement – immediate availability preferred
• The service operates Monday to Friday between 8am and 8pm, with Housing Support Officers working on a shift rota covering these hours.
• The role also includes participation in an on-call rota covering weekends and Bank Holidays.
• Company car provided