Housing Support Officer

Niyaa People Ltd; Leicester Forest East; On-site; GBP 26,000 - 34,000; Full time

Job summary

Niyaa People Ltd is recruiting on behalf of a leading supported housing provider for an experienced Supported Housing Officer. This role supports individuals experiencing homelessness and multiple disadvantage in an accommodation-based service.

You will provide trauma-informed, person-centred support, develop and review plans, assist with budgeting and access to benefits, and work with partners to promote independence and safety.

Qualifications

• Significant experience supporting individuals experiencing homelessness or multiple disadvantage.
• Experience within supported housing or another accommodation-based service.
• Understanding of housing management, rent arrears, tenancy sustainment and move-on options.
• Experience completing support plans and risk assessments.
• Knowledge of safeguarding, trauma-informed practice and harm reduction.
• Excellent communication, organisational and IT skills.
• Full UK driving licence and access to a vehicle for business use.
• Willingness to undertake an Enhanced DBS check.

Responsibilities

• Provide person-centred, trauma-informed support to individuals with complex needs.
• Develop and review support plans and risk assessments to promote independence, safety and wellbeing.
• Support residents with tenancy sustainment, budgeting, rent management and benefits access.
• Help residents access mental health, drug and alcohol support and related services.
• Carry out accommodation inspections and promote safe, sustainable living environments.
• Maintain accurate case records and collaborate with local authorities and partner agencies.
• Support residents to access move-on accommodation and progress toward independence.
• Maintain safeguarding standards with a strengths-based, non-judgemental approach.

Skills

Homelessness support

Housing management

Support plans

Risk assessments

Safeguarding awareness

Communication skills

IT literacy

Driving licence

Job description

We are recruiting on behalf of a leading supported housing provider for an experienced Supported Housing Officer to join a specialist accommodation-based service supporting individuals experiencing homelessness and multiple disadvantage.

This is an excellent opportunity for a compassionate and experienced professional to help vulnerable individuals overcome barriers, develop independent living skills and achieve positive, sustainable outcomes.

Key responsibilities

• Provide person-centred, trauma-informed support to individuals with complex needs, including mental health difficulties, substance misuse and offending histories.
• Develop and review support plans and risk assessments to promote independence, safety and wellbeing.
• Support residents with tenancy sustainment, budgeting, rent management and accessing benefits.
• Help residents access specialist services, including mental health, drug and alcohol support.
• Carry out accommodation inspections and promote safe, sustainable living environments.
• Maintain accurate case records and work collaboratively with local authorities, probation, housing providers and other partner agencies.
• Support residents to access suitable move-on accommodation and progress towards independent living.
• Maintain high standards of safeguarding and promote a strengths-based, non-judgemental approach.

Essential requirements

• Significant experience supporting individuals experiencing homelessness, multiple disadvantage or complex needs.
• Experience within supported housing or another accommodation-based service.
• A strong understanding of housing management, rent arrears, tenancy sustainment and move-on options.
• Experience completing support plans and risk assessments.
• Knowledge of safeguarding, trauma-informed practice and harm reduction.
• Excellent communication, organisational and IT skills.
• A full UK driving licence and access to a vehicle for business use, as required.
• Willingness to undertake an Enhanced DBS check.

Interested? If you have a background in supported housing and are passionate about helping vulnerable people achieve greater independence, we would love to hear from you.