Housing Support Officer

Richardsonrecruit; Preston; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Richardsonrecruit is seeking a Housing Support Officer in Preston to assist asylum seekers through their Home Office right-to-work process. The role combines housing management with person-centred support, requiring resilience, empathy and strong record-keeping.

You will work across sites, coordinating moves and inspections while safeguarding welfare and ensuring contractual standards are met. The role involves engaging with service users, local authorities and partner organisations to tailor

Qualifications

• Provide welfare and safeguarding support to asylum seekers.
• Deliver practical and emotional support to individuals and families.
• Identify needs and arrange support packages to promote independence.
• Work with vulnerable client groups, including those with mental health needs or challenging behaviours.
• Carry out risk assessments and maintain accurate records for audits and compliance.
• Communicate effectively with colleagues, service users, local authorities, and partner organisations.
• Hold a full UK driving licence and be willing to travel between sites.

Responsibilities

• Deliver high-quality housing management and support services to service users.
• Coordinate move-ins, move-outs, voids and inspections while maintaining standards.
• Monitor compliance with key performance indicators and manage risks.
• Identify support needs through assessments and provide advice and assistance.
• Collaborate with internal teams, external agencies and care providers to ensure appropriate support.

Skills

Empathy

Effective communication

Resilience

Risk assessment

Record keeping

Independent working

Driving licence

Job description

We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused

This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support.

The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users.

The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users' support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place.

The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required.

Requirements

Role Criteria:

Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met

Provide practical and emotional support to individuals and families

Identify needs and put in place support packages to promote independence

Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours

Carry out risk assessments and maintain accurate records for audits and compliance

Communicate effectively with colleagues, service users, local authorities, and partner organisations

Maintain professional boundaries while being approachable, empathetic, and supportive

Work independently, showing resilience and initiative

Flexible and willing to travel between sites

Hold a full UK driving licence

This is a full-time, permanent opportunity.