Housing Support Officer

Mears; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Job summary

A community support organization in Glasgow is seeking a Housing Support Officer to assist asylum seekers with their right-to-work applications. This role involves providing practical and emotional support while ensuring welfare needs are met. Candidates must possess empathy, resilience, and excellent communication skills. A full UK driving licence is required. This position offers generous annual leave and employee benefits including a company vehicle.

Benefits

25 days annual leave plus bank holidays

Company Vehicle and Fuel Card

Access to EAP Counselling sessions

Qualifications

• Experience working with vulnerable groups or in mental health support.
• Ability to maintain accurate records for audits and compliance.
• Full UK driving licence required.

Responsibilities

• Support asylum seekers throughout their application process.
• Provide practical and emotional support to individuals and families.
• Identify needs and put in place support packages to promote independence.

Skills

Empathy

Resilience

Communication

Job description

About the Role

We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused.

Role Criteria :

• Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met
• Provide practical and emotional support to individuals and families
• Identify needs and put in place support packages to promote independence
• Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours
• Carry out risk assessments and maintain accurate records for audits and compliance
• Communicate effectively with colleagues, service users, local authorities, and partner organisations
• Maintain professional boundaries while being approachable, empathetic, and supportive
• Work independently, showing resilience and initiative
• Flexible and willing to travel between sites
• Hold a full UK driving licence

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Vehicle and Fuel Card
• Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.