Housing Support Officer

Tempest Resourcing Limited; Bedford; On-site; GBP 24,000 - 28,000; Full time

Job summary

Tempest Resourcing Limited in Bedford is seeking a Housing Support Officer to work with tenants in supported accommodation, delivering tailored advice and guidance to sustain tenancies and improve wellbeing. You will manage a caseload, assess housing needs, coordinate with local authorities and external agencies, and conduct welfare visits.

A driving licence and own vehicle are essential. The role offers full-time hours, potential permanent placement, and an opportunity to make a direct

Qualifications

• Experience supporting vulnerable individuals in housing or support services.
• Excellent record-keeping and communication.
• Valid UK driving licence and access to own vehicle.

Responsibilities

• Manage a caseload of residents in supported accommodation.
• Support tenants in maintaining their tenancies and accessing welfare benefits.
• Liaise with local authorities, housing providers, and external support agencies.
• Conduct welfare visits and property checks as required.
• Maintain case notes and documentation in line with procedures.
• Be a point of contact for practical or emotional housing support.

Skills

Interpersonal skills

Organisational skills

Communication skills

Job description

Housing Support Officer - Bedford (Full-Time, Office-Based)

Location: Bedford, Bedfordshire

Type: Full-time, Temporary - Permanent

Hours: Monday to Friday, 9am - 5pm

Driver Required: Yes (must have access to own vehicle)

Start Date: ASAP

Pay Rate: Competitive (depending on experience)

About the Role

We're currently recruiting for a Housing Support Officer to join a well-established Housing Service in Bedford. This is a fantastic opportunity for someone passionate about helping others and supporting residents to sustain their tenancies and live independently.

In this role, you'll work directly with tenants across supported accommodation settings, providing tailored advice, support, and guidance to help improve their housing situation and overall well-being.

Key Responsibilities

• Manage a caseload of residents in supported accommodation.
• Support tenants in maintaining their tenancies, understanding housing responsibilities, and accessing relevant welfare benefits.
• Liaise with local authorities, housing providers, and external support agencies to ensure residents receive holistic support.
• Conduct welfare visits and property checks as required.
• Maintain accurate case notes, reports, and documentation in line with organisational procedures.
• Act as a point of contact for residents needing practical or emotional support related to housing and well-being.

About You

We're looking for someone with strong interpersonal and organisational skills, ideally with experience in housing, homelessness prevention, or tenancy sustainment.

You'll need to have:

• Previous experience supporting vulnerable individuals or tenants (within housing or support services).
• A proactive and empathetic approach to resolving issues.
• Excellent communication and record-keeping skills.
• The ability to work both independently and as part of a team.
• A valid UK driving licence and access to your own vehicle (essential).

Why Apply

• Work for a respected local authority/housing organisation in Bedford.
• Make a direct and positive impact in the community.
• Supportive management and collaborative team environment.
• Opportunity for the role to become permanent for the right person.

Interested?

If you're passionate about housing and helping people build better futures, we'd love to hear from you.