Housing Officer

Niyaa People; Greenham; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Matched pension scheme

Life assurance

Private medical cover

Job summary

Niyaa People are recruiting on behalf of a well-established housing organisation to hire a Housing Officer covering Greenham, Basingstoke and surrounding areas. The role involves managing tenancy and neighbourhood activities, assisting customers with complex housing issues and progressing cases from investigation to resolution.

You will split time between home and office with regular site visits, maintain records, build relationships with customers and partner agencies, and work towards positive

Qualifications

• Experience or knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confidence dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing-related issues.
• Excellent communication, negotiation and relationship-building skills.
• Customer-focused approach and commitment to positive outcomes.
• Ability to work with colleagues and external partner agencies.
• Good IT skills, including Microsoft Office and housing management systems.
• Ability to work independently and manage your own workload.

Responsibilities

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, anti-social behaviour, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work collaboratively with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across Greenham, Basingstoke and the surrounding areas.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

Skills

Housing knowledge

Caseload management

Communication skills

Tenancy management

Negotiation

Customer-focused

Partnership working

IT skills

Independence

Tools

Microsoft Office

Housing management systems

Job description

We are recruiting on behalf of a well-established housing organisation for an experienced Housing Officer to join their team covering Greenham, Basingstoke and the surrounding areas.

This is a varied and rewarding opportunity for a Housing Officer who enjoys working directly with customers, managing complex housing issues and making a visible difference within local communities.

You will manage your own diary, combining home working, office-based working and regular visits to customers, neighbourhoods and partner agencies across the local area.

As a Housing Officer, you will manage a busy and varied caseload covering tenancy and neighbourhood management. This will include tenancy breaches, anti-social behaviour (ASB), safeguarding, tenancy fraud, tenancy changes, leasehold matters and wider neighbourhood issues. You will take ownership of cases from initial investigation through to resolution, gathering evidence, working with customers and partner agencies, and progressing formal or legal action where required.

Key Responsibilities:

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, anti-social behaviour, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work collaboratively with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across Greenham, Basingstoke and the surrounding areas.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

The successful Housing Officer will have:

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confidence dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing-related issues.
• Excellent communication, negotiation and relationship-building skills.
• A customer-focused approach and a commitment to achieving positive outcomes.
• The ability to work effectively with colleagues and external partner agencies.
• Good IT skills, including Microsoft Office and housing management systems.
• The ability to work independently and manage your own workload.

Full UK driving licence and access to your own vehicle are essential, due to regular travel across Greenham, Basingstoke and the surrounding areas.

This Housing Officer opportunity offers:

• Permanent, full-time position – 37 hours per week.
• Salary of £32,000–£40,000, depending on experience.
• Hybrid working, with approximately one day per week in the office, alongside home and community-based working.
• The opportunity to manage your own diary and workload.
• A supportive and collaborative housing team.
• 25 days' annual leave plus bank holidays, increasing with service.
• Additional wellbeing and volunteering days.
• A generous matched pension scheme.
• Life assurance.
• Enhanced family leave.
• Optional private medical, dental and critical illness cover.
• Access to wellbeing benefits and a 24/7 virtual GP service.

If you are an experienced Housing Officer looking for a permanent opportunity where you can make a real difference to residents and communities across Greenham, Basingstoke and the surrounding areas, we would love to hear from you.