Housing Support Officer

Blackpool Housing Company; Lancashire; On-site; GBP 30,000 - 32,000; Full time

Job summary

Blackpool Housing Company is seeking a proactive Housing Support Team member to assist residents through complex rehousing journeys, guiding them to secure safe and stable accommodation. The role includes supporting the private sector lettings scheme on behalf of the Council, and working with residents, landlords and agencies to achieve positive outcomes.

The successful candidate will engage with vulnerable households, demonstrate strong communication and numerical skills, and deliver

Qualifications

• Experience of working with people, including vulnerable residents
• Ability to build positive relationships with residents, partner agencies and landlords
• Effective and sensitive communication and interpersonal skills
• Strong customer service and attention to detail
• Good numerical and IT skills, with the ability to work independently or as part of a team

Responsibilities

• Support residents through rehousing journeys and complex housing situations
• Provide advice, guidance and practical support to secure suitable accommodation
• Assist with delivery of private sector lettings scheme on behalf of the Council
• Build relationships with residents, landlords and partner agencies to achieve positive outcomes
• Support vulnerable households to access and maintain suitable housing

Skills

Enthusiastic

Proactive

People-facing

Customer service

Communication

Interpersonal skills

Numerical skills

Attention to detail

IT skills

Teamwork

Job description

Contract Type: 12 months Fixed Term

Contract Hours: 37 Hours per week

Contract Salary: £29,542 - £32,046 (Grade E)

We're looking for an enthusiastic, compassionate and well-organised individual to join our Housing Support Team.

This is an exciting opportunity to play a key role in supporting the delivery of the Council's housing regeneration programme and helping residents affected by regeneration activity to secure suitable alternative accommodation. Working closely with the Housing Support Team Leader, you will support residents through what can often be complex housing situations, providing advice, guidance and practical support throughout their rehousing journey.

The role also involves supporting with the delivery of the private sector lettings scheme on behalf of the Council. You will work with a range of households, including vulnerable residents, to help them access and sustain safe, secure and stable accommodation.

We are looking for someone with experience of working directly with people, particularly those who may be facing challenging or complex housing circumstances. You will be able to build positive relationships, communicate effectively and work sensitively with residents, partner agencies and landlords to achieve the best possible outcomes.

The successful candidate will be able to demonstrate:

• An enthusiastic and proactive approach to supporting residents and delivering positive outcomes
• Experience of working with people and managing a range of complex situations
• Friendly, professional and approachable manner
• Excellent customer service skills
• Strong communication and interpersonal skills
• Good numerical skills
• Excellent attention to detail
• Good IT skills
• Ability to work independently and as part of a team
• A commitment to helping vulnerable households access and maintain suitable accommodation
• Drive, resilience and determination to succeed

This is a rewarding opportunity to make a real difference to people's lives by helping residents navigate housing challenges and successfully move into homes that meet their needs.

Closing Date: Friday 23rd October at Midday
Interview Date: Tuesday 3rd November