Housing Officer

Niyaa People Ltd; Greenham; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays increasing with service

Matched pension scheme

Life assurance

Enhanced family leave

Private medical cover

Private dental cover

Critical illness cover

Wellbeing benefits and 24/7 virtual GP

Job summary

Niyaa People Ltd is recruiting an experienced Housing Officer to cover Greenham, Basingstoke and surrounding areas. You will manage a varied caseload, visiting customers and partner agencies, and balancing office and field work to deliver positive housing outcomes.

The role requires strong knowledge of tenancy management, excellent communication and the ability to handle complex situations. Hybrid working and a supportive housing team are offered to help sustain communities.

Qualifications

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confident dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing-related issues.
• Excellent communication, negotiation and relationship-building skills.
• Customer-focused approach and commitment to positive outcomes.
• Ability to work with colleagues and external partner agencies.
• Good IT skills, including housing management systems.

Responsibilities

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, anti-social behaviour, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work collaboratively with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across Greenham, Basingstoke and surrounding areas.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

Skills

Tenant management

Housing issues

Communication

Negotiation

Relationship-building

IT skills

Driving licence

Tools

Housing management systems

Microsoft Office

Job description

We are recruiting on behalf of a well-established housing organisation for an experienced Housing Officer to join their team covering Greenham, Basingstoke and the surrounding areas.

This is a varied and rewarding opportunity for a Housing Officer who enjoys working directly with customers, managing complex housing issues and making a visible difference within local communities.

You will manage your own diary, combining home working, office-based working and regular visits to customers, neighbourhoods and partner agencies across the local area.

Key Responsibilities:

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, anti-social behaviour, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work collaboratively with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across Greenham, Basingstoke and the surrounding areas.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

The successful Housing Officer will have:

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confidence dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing-related issues.
• Excellent communication, negotiation and relationship-building skills.
• A customer-focused approach and a commitment to achieving positive outcomes.
• The ability to work effectively with colleagues and external partner agencies.
• Good IT skills, including Microsoft Office and housing management systems.
• The ability to work independently and manage your own workload.
• A full UK driving licence and access to your own vehicle are essential, due to regular travel across Greenham, Basingstoke and the surrounding areas.

This Housing Officer opportunity offers:

• Permanent, full-time position – 37 hours per week.
• Salary of £32,000–£40,000, depending on experience.
• Hybrid working, with approximately one day per week in the office, alongside home and community-based working.
• The opportunity to manage your own diary and workload.
• A supportive and collaborative housing team.
• 25 days' annual leave plus bank holidays, increasing with service.
• Additional wellbeing and volunteering days.
• A generous matched pension scheme.
• Life assurance.
• Enhanced family leave.
• Optional private medical, dental and critical illness cover.
• Access to wellbeing benefits and a 24/7 virtual GP service.