Housing Officer - 6m FTC

bpha; Bedford; Remote; GBP 33,000 - 41,000; Full time

Job summary

bpha is seeking a proactive Housing Officer to oversee tenancy and neighbourhood services from a home-based location with occasional visits to Bedford. The role focuses on rent arrears, ASB resolution, and sustaining tenancies while coordinating with complex case housing officers to deliver consistent, customer-focused support.

Key responsibilities include estate inspections, safety checks, and collaboration with partners to provide holistic services for residents across Bedfordshire.

Qualifications

• Experience in housing or tenancy management.
• Strong understanding of ASB legislation and case handling.
• Proven ability to manage rent arrears.
• Excellent customer service with a resident-first approach.
• Strong problem-solving, negotiation and influencing skills.
• Effective communication, time management and organisational abilities.
• Experience collaborating with internal and external partners.

Responsibilities

• Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
• Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
• Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.
• Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.
• Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.
• Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

Skills

Rent arrears management

ASB knowledge

Customer service

Negotiation

Communication

Time management

Stakeholder liaison

Job description

Housing Officer

Up to £37,000 including £2000 car allowance (based on skills and experience.)

6-month Fixed Term Contract

Bedfordshire

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.

This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

Key Responsibilities

• Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
• Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
• Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.
• Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.
• Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.
• Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

As a Housing Officer you'll have:

• Previous experience in housing or tenancy management, ideally within a social housing setting.
• A strong understanding of ASB legislation and best practice in case handling.
• Proven ability to manage rent arrears and support financial wellbeing.
• Excellent customer service skills with a resident-first approach.
• Strong problem-solving, negotiation, and influencing skills.
• Effective communication, time management, and organisational abilities.
• Experience working collaboratively with internal and external stakeholders.

Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

About bpha

bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new one, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.

Benefits

We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning.

Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/