Housing Support Assistant

ExtraCare Charitable Trust; Warley Wigorn; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

33 Days Annual Leave (FTE) Pro Rata

Job summary

ExtraCare Charitable Trust is recruiting for a part-time Housing Support Assistant based at Hagley Road Retirement Village. The role supports residents, helps with settling in, and responds to tenancy issues while maintaining daily wellbeing monitoring.

The successful candidate will have housing or support services experience, strong administrative skills, and a friendly, empathetic manner to build relationships with residents who have varying needs.

Qualifications

• Experience in housing or support services
• Proven ability to advise and guide vulnerable people
• Strong administrative skills and attention to detail
• Excellent comms and customer service

Responsibilities

• Showing potential residents around the Village/apartments.
• Helping to settle in residents to their new home.
• Responding to tenancy or lease issues that may arise.
• Ensure that residents' wellbeing is monitored daily.
• Ensure that residents thrive within a retirement setting.
• Carry out resident visits and participate in community meetings.
• Work collaboratively with other teams to meet resident needs.

Skills

Administrative skills

Empathy

Customer service

Guidance & information

Job description

The ExtraCare Charitable Trust are recruiting for a Part-Time Housing Support Assistant based at Hagley Road Retirement Village.
This is an opportunity for a Housing Support Assistant to join our friendly team at our Hagley Road Retirement Village and support the Village's commitment to delivering ExtraCare's mission of "better lives for older people".
If you have a housing background or have provided information, advice, guidance, and support to vulnerable people, and you have strong administrative skills, we would like to hear from you., ExtraCare does not participate in the current "UK Visa Sponsorship" Village, and we would not be able to facilitate sponsorship.
What will you do as our Housing Support Assistant?

• Showing potential residents around the Village/apartments.
• Helping to settle in residents to their new home.
• Responding to tenancy or lease issues that may arise.
• Ensure that residents' wellbeing is monitored daily.
• Ensure that residents thrive within a retirement setting.
• You will regular carry out resident visits and be involved in community meetings.
• Work collaboratively with other teams to ensure resident needs are met.
• Previous experience of working in, ideally, a housing-related or support services role, providing advice & guidance and excellent customer service.
• Engaging, positive personality
• Empathetic, friendly, and able to build relationships with residents who will have varying needs.
• Solution-focused with a creative outlook to resolve issues.
• Able to work under pressure calmly and prioritise your work.

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

• 33 Days Annual Leave (FTE) Pro Rata for Part Time