Housing Support Assistant

ExtraCare Charitable Trust; Birmingham; Hybrid; GBP 11,000 - 13,000; Part time

Benefits offered by this job

Holiday allowance (33 days pro rata)

Buy & Sell Holiday

Life insurance

Cycle to work

Attendance rewards

Onsite gym access

Pension contribution 9%

Blue Light discounts

Maternity & Paternity leave

Job summary

ExtraCare Charitable Trust in Birmingham is looking for a part-time Housing Support Assistant to join our friendly team at Longbridge Retirement Village. This permanent role offers 16 hours per week and involves assisting residents to settle in, monitoring wellbeing and addressing tenancy issues.

You will engage with residents, work collaboratively with other teams, and help create a supportive retirement community with a focus on independent living and high-quality customer care.

Qualifications

• Experience in housing-related or support services.
• Excellent customer service.
• Engaging, positive personality.
• Empathetic and able to build relationships with residents.
• Ability to work under pressure and prioritise work.

Responsibilities

• Show potential residents around the village and apartments.
• Help residents settle into their new home.
• Respond to tenancy or lease issues that may arise.
• Monitor residents' wellbeing daily.
• Ensure residents thrive within a retirement setting.
• Carry out resident visits and attend community meetings.
• Work collaboratively with other teams to meet resident needs.

Skills

Housing support

Customer service

Empathy

Relationship building

Teamwork

Job description

The ExtraCare Charitable Trust are recruiting for apart-time Housing Support Assistant on a permanent contract to join our supportive team, based at our LongbridgeRetirement Village in Birmingham.

This is a fantastic opportunity for someone who is experienced in providing Housing Support and would liketo further their career, as well as supporting older people to live as independently as they can and understand the challenges older people face. We would like to hear from you if you would like to join our friendly team atLongbridge Retirement Village.

Our benefits include

• 33 days' annual leave (FTE), Pro Rata for part-time
• Buy And Sell Holiday
• Free Life Insurance
• Cycle2work Scheme
• Attendance Reward
• Free Use of Onsite Gym
• Up to 9% employer pension contribution (5% employee)
• Blue Light Card discounts
• Enhanced Maternity & Paternity allowance

Role Details

• Role: Housing Support Assistant
• Hours: 16hrs
• Contract: Permanent – Part-Time
• Salary: £11,540
• Location: Longbridge Retirement Village, Birmingham, B45 8TD

What will you do as our Housing Support Assistant?

• Showing potential residents around the village/apartments.
• Helping to settle in residents to their new home.
• Responding to tenancy or lease issues that may arise.
• Ensuring that residents’ wellbeing is monitored daily.
• Ensure that residents thrive within a retirement setting.
• You will regularly carry out resident visits and be involved in community meetings.
• Work collaboratively with other teams to ensure resident needs are met.

Our ideal Housing Support Assistant will be:

• Previous experience working in a housing-related or support services role, providing advice & guidance and excellent customer service.
• Engaging, positive personality
• Empathetic, friendly, and able to build relationships with residents who will have varying needs.
• Solution-focused with a creative outlook to resolve issues.
• Able to work under pressure calmly and prioritise your work.

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Thispost is subject to two satisfactory references, medical clearance, and Home Office right-to-work clearance.

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all, including making reasonable adjustments to support candidates throughout the recruitment process.

ExtraCare reserves the right to close this job advertisement early.