Housing Assistant

CIH International Housing Group; Stoke Gifford; On-site; GBP 13,000 - 17,000; Part time

Benefits offered by this job

Pension

Employee Assistance Programme

BUPA Health Sure cash plan

33 days annual leave

Job summary

ExtraCare Charitable Trust is recruiting a Housing Support Assistant at Stoke Gifford Retirement Village in Bristol. This role supports residents with housing management needs within a modern, uplifting community.

You will provide help, advice on tenancy, visit residents, and maintain safety and compliance. The post is 20 hours per week with a salary of £14.53 per hour, plus a benefits package including Pension, EAP, health plan, and generous annual leave.

Qualifications

• Previous housing experience is essential.
• Be confident using your own initiative.
• Have excellent communication skills.
• Have a flexible approach.

Responsibilities

• Provide help, support and advice to residents, whilst meeting the requirements of the ExtraCare Charitable Trust.
• Arrange to visit each resident or household on a regular basis to assess property condition, and ensure conditions are being adhered to.
• Provide advice to residents on maintaining tenancy / lease conditions.
• Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running.
• Advise residents on issues relating to their personal safety and well-being.
• Adhere to legal and regulatory requirements for our housing and care obligations.
• Attend regular 1:1 supervisions and annual Performance Development.

Skills

Housing experience

Job description

ExtraCare Charitable Trust are recruiting a Housing Support Assistant at Stoke Gifford Retirement Village in Bristol!

Would you like the opportunity to do this whilst working for the leading provider in the Housing Care sector?

If so, we are currently looking to recruit a dedicated Housing Assistant to provide an efficient and caring enhanced housing management service at our modern and uplifting Retirement Village in Bristol. You will receive a competitive salary of £14.53 plus excellent benefits package which includes:

• Pension
• Employee Assistance Programme
• BUPA and Health Sure cash plan
• 33 days annual leave including bank holidays

Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create 'better lives for older people'. We are committed to offering fulfilling and worthwhile careers to all our staff - enabling you to deliver the quality of service we promise.

The Details

• Role: Housing Support Assistant
• Hours: 20 hrs per week)
• Salary: £15.152 pa (£14.53 per hour)
• Location: Stoke Gifford Retirement Village, Edward Parker Road, Bristol, BS16 1YG

What will you do as our Housing Assistant?

• Provide help, support and advice to residents, whilst meeting the requirements of the ExtraCare Charitable Trust.
• Arrange to visit each resident or household on a regular basis to assess property condition, and ensure conditions are being adhered to.
• Provide advice to residents on maintaining tenancy / lease conditions.
• Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running.
• Advise residents on issues relating to their personal safety and well-being.
• Adhere to legal and regulatory requirements for our housing and care obligations.
• Attend regular 1:1 supervisions and annual Performance Development,

Our ideal Housing Assistant will:

• Have previous housing experience is essential
• Be confident using your own initiative
• Have excellent communication skills
• Have a flexible approach.

This Housing Assistant post may be subject to a satisfactory enhanced DBS disclosure where applicable, two satisfactory references, medical clearance and Home Office right to work clearance.

Extracare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making adjustments or changes to support candidates throughout the recruitment process.

CVs will be reviewed on an on-going basis. Proposed interviews will take place week commencing Monday 26th October 2026.