Housing Support Assistant – Part Time

THE EXTRACARE CHARITABLE TRUST; Birmingham; On-site; GBP 8,600 - 8,700; Part time

Benefits offered by this job

Annual Leave

Free Life Insurance

Cycle to work

Attendance Reward

Onsite Gym

Pension

Blue Light Card

Job summary

The ExtraCare Charitable Trust is hiring a Housing Support Assistant (Part Time) at Hagley Road Retirement Village in Birmingham. The role offers 12 hours per week, a four-day pattern with a rolling 3-week rota, and occasional weekend work.

The position pays £13.83 per hour (£8,655 pa pro rata). The organization provides benefits including 33 days annual leave pro rata, pension contributions, life insurance, and onsite facilities.

Qualifications

• Housing-related or support services experience preferred.
• Strong customer service skills.
• Empathetic and able to build relationships with residents.

Responsibilities

• Show potential residents around the Village and apartments.
• Help residents settle into their new home.
• Respond to tenancy or lease issues as they arise.
• Monitor residents’ wellbeing daily.
• Support residents in a retirement setting to thrive.
• Attend resident visits and community meetings.
• Collaborate with other teams to meet resident needs.

Skills

Housing experience

Customer service

Communication skills

Empathy

Job description

Current Vacancies

Current Vacancies

Current Vacancies

• Birmingham, West Midlands, United Kingdom, B17 8BH
• £13.83 to £13.83 Per Hour
• Permanent * Part time

The ExtraCare Charitable Trust are recruiting for a Part-Time Housing Support Assistantbased at Hagley Road Retirement Village.

This is anopportunity for aHousing Support Assistant to join our friendly team at ourHagley Road Retirement Village and support the Village’s commitment to delivering ExtraCare’s mission of “better lives for older people”.

If you have a housing background or have provided information, advice, guidance, and support to vulnerable people, and you have strong administrative skills, we would like to hear from you.

Benefits include: -

• 33 Days Annual Leave (FTE) Pro Rata for Part Time
• Buy And Sell Holiday
• Free Life Insurance
• Cycle2work Scheme
• Attendance Reward
• Free Use of Onsite Gym
• Up to 9% employer pension contribution (5% employee)
• Blue Light Card discounts
• Enhanced Maternity & Paternity allowance

Role Details

• Role: Housing Support Assistant – Part Time
• Hours: 12 hours per week
• Contract: Permanent
• Work Pattern: 4 days per week, 3-week rolling rota, 1 weekend in 3 required (Saturday & Sunday)
• Salary: £13.83 per hour (£8, 655 pa, pro rata of FTE)
• Location: Hagley Road Village, Birmingham, B17 8BH.

ExtraCare does notparticipate in the current “UK Visa Sponsorship” Village, and we would not be able to facilitate sponsorship.

What will you do as our Housing Support Assistant?

• Showing potential residents around the Village/apartments.
• Helping to settle in residents to their new home.
• Responding to tenancy or lease issues that may arise.
• Ensure that residents’ wellbeing is monitored daily.
• Ensure that residents thrive within a retirement setting.
• You will regular carry out resident visits and be involved in community meetings.
• Work collaboratively with other teams to ensure resident needs are met.

Our ideal Housing Support Assistant will be: -

• Previous experience of working in, ideally, a housing-related or support services role, providing advice & guidance and excellent customer service.
• Engaging, positive personality
• Empathetic, friendly, and able to build relationships with residents who will have varying needs.
• Solution-focused with a creative outlook to resolve issues.
• Able to work under pressure calmly and prioritise your work.

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Thispost is subject to two satisfactory references, medical clearance, and Home Office right-to-work clearance.

• Interview Dates:2nd 3rd and 4th of November 2026

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all, including making reasonable adjustments to support candidates throughout the recruitment process.

ExtraCare reserves the right to close this job advertisement early.