Housing Support Assistant

ExtraCare Charitable Trust; Rednal; Presencial; GBP 12.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Annual leave

Buy/sell holiday

Life insurance

Cycle to work

Attendance reward

Onsite gym

Pension contributions

Blue Light Card discounts

Maternity & Paternity allowance

Descripción de la vacante

ExtraCare Charitable Trust in Birmingham is seeking a part-time Housing Support Assistant to join Longbridge Retirement Village.

You will show prospective residents around the village, help them settle into their new home, monitor wellbeing, and respond to tenancy or lease issues.

The role involves regular resident visits, attendance at community meetings, and collaborating with other teams to ensure residents’ needs are met in a caring retirement setting.

Formación

• Previous experience working in a housing-related or support services role, providing advice & guidance and excellent customer service.
• Engaging, positive personality
• Empathetic, friendly, and able to build relationships with residents who will have varying needs.
• Solution-focused with a creative outlook to resolve issues.
• Able to work under pressure calmly and prioritise your work.

Responsabilidades

• Showing potential residents around the village/apartments.
• Helping to settle in residents to their new home.
• Responding to tenancy or lease issues that may arise.
• Ensuring that residents' wellbeing is monitored daily.
• Ensure that residents thrive within a retirement setting.
• You will regularly carry out resident visits and be involved in community meetings.
• Work collaboratively with other teams to ensure resident needs are met.

Conocimientos

Housing support experience

Customer service

Relationship building

Problem solving

Calm under pressure

Empathy

Descripción del empleo

The ExtraCare Charitable Trust are recruiting for a part-time Housing Support Assistant on a permanent contract to join our supportive team, based at our Longbridge Retirement Village in Birmingham.

This is a fantastic opportunity for someone who is experienced in providing Housing Support and would like to further their career, as well as supporting older people to live as independently as they can and understand the challenges older people face.

Our benefits include

• + 33 days' annual leave (FTE), Pro Rata for part-time
• + Buy And Sell Holiday
• + Free Life Insurance
• + Cycle2work Scheme
• + Attendance Reward
• + Free Use of Onsite Gym
• + Up to 9% employer pension contribution (5% employee)
• + Blue Light Card discounts
• + Enhanced Maternity & Paternity allowance

Role Details, What will you do as our Housing Support Assistant?

• + Showing potential residents around the village/apartments.
• + Helping to settle in residents to their new home.
• + Responding to tenancy or lease issues that may arise.
• + Ensuring that residents' wellbeing is monitored daily.
• + Ensure that residents thrive within a retirement setting.
• + You will regularly carry out resident visits and be involved in community meetings.
• + Work collaboratively with other teams to ensure resident needs are met.

Requirements

• + Previous experience working in a housing-related or support services role, providing advice & guidance and excellent customer service.
• + Engaging, positive personality
• + Empathetic, friendly, and able to build relationships with residents who will have varying needs.
• + Solution-focused with a creative outlook to resolve issues.
• + Able to work under pressure calmly and prioritise your work.

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.