Part-Time Housing & Wellbeing Assistant – Retirement Village

ExtraCare Charitable Trust; Rednal; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Annual leave

Buy/sell holiday

Life insurance

Cycle to work

Attendance reward

Onsite gym

Pension contributions

Blue Light Card discounts

Maternity & Paternity allowance

Job summary

ExtraCare Charitable Trust in Birmingham is seeking a part-time Housing Support Assistant to join Longbridge Retirement Village.

You will show prospective residents around the village, help them settle into their new home, monitor wellbeing, and respond to tenancy or lease issues.

The role involves regular resident visits, attendance at community meetings, and collaborating with other teams to ensure residents’ needs are met in a caring retirement setting.

Qualifications

• Previous experience working in a housing-related or support services role, providing advice & guidance and excellent customer service.
• Engaging, positive personality
• Empathetic, friendly, and able to build relationships with residents who will have varying needs.
• Solution-focused with a creative outlook to resolve issues.
• Able to work under pressure calmly and prioritise your work.

Responsibilities

• Showing potential residents around the village/apartments.
• Helping to settle in residents to their new home.
• Responding to tenancy or lease issues that may arise.
• Ensuring that residents' wellbeing is monitored daily.
• Ensure that residents thrive within a retirement setting.
• You will regularly carry out resident visits and be involved in community meetings.
• Work collaboratively with other teams to ensure resident needs are met.

Skills

Housing support experience

Customer service

Relationship building

Problem solving

Calm under pressure

Empathy

Job description

ExtraCare Charitable Trust in Birmingham is seeking a part-time Housing Support Assistant to join Longbridge Retirement Village.

You will show prospective residents around the village, help them settle into their new home, monitor wellbeing, and respond to tenancy or lease issues.

The role involves regular resident visits, attendance at community meetings, and collaborating with other teams to ensure residents’ needs are met in a caring retirement setting.