Housing Solutions Officer - Advice And Assessment - Local Authority

Reed; Huddersfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a dedicated Housing Solutions Officer in Huddersfield. The role involves conducting housing needs assessments and providing solutions to prevent homelessness. Candidates should have knowledge of housing legislation, strong communication skills, and experience in frontline services. This interim position offers £15.31 per hour with various benefits, including access to training and pension schemes.

Benefits

Access to a dedicated consultant

User-friendly online timesheet system

Free training and discount clubs

Pension schemes and paid holiday

Opportunities with leading employers

Qualifications

• Experience managing demanding workloads.
• Proficient in clear written communications.

Responsibilities

• Conduct face-to-face housing needs assessments.
• Participate in duty rota for advice to customers.
• Maintain effective case notes and refer cases.

Skills

Knowledge of relevant housing legislation and housing-related benefits

Effective negotiation and mediation skills

Ability to communicate sensitively with customers

Experience in delivering frontline service

Proficiency in literacy and numeracy

Experience with IT systems

Tools

Civica Abritas Housing system

Job description

Overview

Housing Solutions Officer - Advice & assessment

Location: HD1, Huddersfield

Job Type: Interim, Full-time

Salary: £15.31 per hour

Responsibilities

• We are seeking a dedicated Housing Solutions Officer to join our team in Huddersfield. This role involves conducting face-to-face housing needs assessments in line with the Housing Act 1996 and council procedures. The position is office-based, requiring flexibility in working hours to ensure all customers are attended to by the end of the day.
• Conduct face-to-face housing needs assessments at Huddersfield and Dewsbury Library Hubs.
• Work within the Advice and Assessment Team to prevent homelessness and provide housing solutions to families, couples, and single people over 22.
• Assess housing needs and identify support needs, collaborating closely with other parts of the service and partner agencies to achieve the best outcomes for customers.
• Participate in a team duty rota to provide advice and assistance to customers facing the threat of homelessness or who are homeless on the day.
• Maintain effective case notes and refer cases within the service for the provision of temporary accommodation.
• Provide written communications to customers and other stakeholders.
• Offer advice and guidance to other services, both internal and external.

Required Skills & Qualifications

• Knowledge of relevant housing legislation and an understanding of housing-related benefits.
• Experience in delivering a frontline service and managing varying and demanding workloads.
• Effective negotiation and mediation skills.
• Ability to engage and communicate sensitively and compassionately with customers and partners in a demanding environment.
• Proficiency in literacy and numeracy to ensure the production of accurate case notes and clear communications.
• Experience with various IT systems and software packages. Familiarity with Civica Abritas Housing system is advantageous but not essential as training will be provided.

Benefits

• Access to a dedicated consultant for ongoing support.
• Secure and user-friendly online timesheet system.
• Self-service portal for managing holiday requests, payslips, and other employment documents.
• Access to free training, discount clubs, healthcare options, and Reed rewards.
• Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
• Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs.

To apply for the Housing Solutions Officer position, please submit your CV detailing your relevant experience today!