Housing Services Co-ordinator (Hull)

Thirteen Group; Hull and East Yorkshire; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual leave 28–31 days

Birthday day off

Bank holidays on top of leave

Pension contributions up to 17%

Health and wellbeing support

Discount and reward platform

Buy/sell annual leave

Job summary

Thirteen Group is seeking a Housing Co-ordinator to manage a patch of around 350 homes and handle tenant enquiries. The role involves ensuring rent is collected and homes are let promptly, while addressing anti-social behaviour and neighbourhood issues.

You will work with customers and local partners to resolve issues quickly, making decisions that improve neighbourhood outcomes. Expect to travel between local and head office locations as needed and be present on patch two to three times weekly.

Qualifications

• Strong customer service skills.
• Relationship-building with customers and colleagues.
• Ability to influence and negotiate.
• Confident handling of challenging conversations with firmness and respect.
• Dynamic and energetic; willingness to try new approaches.
• Ability to exceed performance targets.

Responsibilities

• Manage a patch of around 350 homes and handle tenant enquiries.
• Ensure rent is paid and properties are let quickly to maximise income.
• Help resolve anti-social behaviour and neighbourhood issues.
• Work with customers and local partners to resolve issues quickly.
• Make business decisions that have a lasting positive impact on neighbourhoods.
• Be present on patch two to three times a week; travel to offices as required.

Skills

Customer service

Relationship building

Negotiation

Conflict resolution

Proactive thinking

Targets/excellence

Job description

This post sits in the Housing and Communities department of Thirteen Group. The co-ordinator manages about 350 homes, handling tenant enquiries, rent collection, letting empty properties and anti-social behaviour. The team is geographically spread, so the role involves being on patch two or three times a week and travelling between the local office and head office. Thirteen Group cannot sponsor skilled worker visas.

What the job involves

• Manage a patch of around 350 homes
• Deal with customer enquiries
• Ensure rent is paid and homes are let quickly to maximise income
• Help resolve anti-social behaviour and neighbourhood issues
• Work with customers and local partners to resolve issues quickly
• Make business decisions that have a lasting positive impact on neighbourhoods
• Build positive relationships with customers so they become advocates for Thirteen
• Be present on patch two to three times a week
• Travel to the team office in Hull and the head office in Middlesbrough as required

Skills & knowledge

• Strong customer service skills
• Relationship-building skills with customers and colleagues
• Ability to influence and negotiate
• Confidence to handle challenging conversations while remaining firm and respectful
• Dynamic and energetic, with new ideas and a willingness to try new approaches
• Ability to exceed performance targets

Checks & eligibility

• Full UK driving licence
• Access to a vehicle during working hours
• Right to work in the UK, verified before start

What’s offered

• Annual leave starting at 28 days, rising to 31 days after three years
• A day off for your birthday
• Bank holidays on top of annual leave
• Pension with contributions of up to 17% combined (up to 7% employee and up to 10% employer)
• Simply Health cover and health and wellbeing support services
• T'dar discount and reward platform
• Opportunities to buy and sell annual leave