Part Time Community Engagement Officer

The Methodist Church in Britain; Tees Valley; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Annual Leave

Birthday Off

Pension

Health Discounts

Discount Platform

Leave Trading

Job summary

Thirteen Group in Tees Valley is seeking a part-time Community Officer to support residents through walkabouts, estate checks and events. You will engage customers, gather feedback and report issues to improve neighbourhood safety and wellbeing.

The role involves afternoon, evening and weekend work, primarily 2pm–10pm, in pairs, with a Wednesday half-day and alternating weekend rota. Right-to-work in the UK is required; sponsorship is not offered.

Qualifications

• Experience of working with customers or communities in a public-facing role.
• Comfortable working in community settings and starting conversations, resolving concerns and gathering feedback.
• Calm and professional in sensitive situations, including complaints, neighbourhood disputes and antisocial behaviour reports.
• Observant, able to recognise issues and risks, and to record and report them clearly and accurately.
• Dependable and self-motivated.
• Works well as part of a close-knit team.

Responsibilities

• Build positive relationships with customers, community partners, local services and residents' groups.
• Carry out neighbourhood walkabouts, estate inspections and high-rise floor checks alongside a Community Champion.
• Engage customers through conversations, drop-ins, activities and events, helping them access information and services.
• Identify and report concerns, including antisocial behaviour, environmental issues and building safety matters.
• Gather evidence and customer insight using observation and judgement.
• Support community events and strengthen community pride, inclusion and social connection.
• Work safely with the Community Champion Lead, Housing colleagues and the Building Control Room on lone-working, communication and handovers.
• Work afternoons, evenings and weekends as required.

Skills

Customer interaction

Communication

Discretion

Observation

Dependability

Teamwork

Job description

This part-time post sits in the Housing and Communities team at Thirteen Group, a North East housing association, as a visible neighbourhood presence. The work centres on walkabouts, estate and high-rise floor checks, customer conversations and community events, reporting issues such as fly-tipping and safety concerns. Shifts run mainly 2pm to 10pm, worked in pairs, with a Wednesday half-day and an alternating weekend rota. Right-to-work evidence is required, as no sponsorship is offered, and anyone interviewed for the role in the last six months cannot be reconsidered.

What the job involves

• Build positive relationships with customers, community partners, local services and residents' groups
• Carry out neighbourhood walkabouts, estate inspections and high-rise floor checks alongside a Community Champion
• Engage customers through conversations, drop-ins, activities and events, helping them access information and services
• Identify and report concerns, including antisocial behaviour, environmental issues and building safety matters
• Gather evidence and customer insight using observation and judgement
• Support community events and strengthen community pride, inclusion and social connection
• Work safely with the Community Champion Lead, Housing colleagues and the Building Control Room on lone-working, communication and handovers
• Work afternoons, evenings and weekends as required

What’s required

Experience

• Experience of working with customers or communities in a public-facing role

Skills & knowledge

• Comfortable working in community settings and starting conversations, resolving concerns and gathering feedback
• Calm and professional in sensitive situations, including complaints, neighbourhood disputes and antisocial behaviour reports
• Observant, able to recognise issues and risks, and to record and report them clearly and accurately
• Dependable and self-motivated
• Works well as part of a close-knit team

Checks & eligibility

• Right to work in the UK

Other

• Comfortable with a flexible shift pattern, mainly 2pm to 10pm, with some weekend working

Nice to have

• Experience of community safety, neighbourhood operations, partnership working or social media engagement

What’s offered

• Pro rata annual leave starting at 28 days, rising to 31 days after three years
• A day off for your birthday, plus bank holidays
• Pension with employer contributions of up to 10% and colleague contributions of up to 7%, flexible rates
• Simply Health discounts on everyday health costs and health and wellbeing support
• T'dar discount and reward platform
• Opportunities to buy and sell annual leave