Housing Support Co-ordinator (Criminal Justice)

Thirteen; Carrville; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary £35,005 per annum

Annual leave 28-31 days + birthday

Pension up to 17% contributions

Simply Health health support services

T'dar discounts platform

Annual leave purchase options

Job summary

Thirteen Group seeks a Housing Support Co-ordinator (Criminal Justice) on a fixed term contract until July 2027, covering the Durham region with some home-based work. The role sits within the Resettle North East service, funded by the Ministry of Justice, supporting people leaving custody to find secure housing and rebuild independence.

You will manage your own caseload, provide housing advice and develop tailored support plans, working with prisons, probation, local authorities and partner

Qualifications

• Excellent communication and relationship-building abilities.
• Ability to manage a caseload and develop support plans.
• Experience supporting people with complex needs, housing challenges or offending histories.

Responsibilities

• Work with individuals in custody and the community to overcome housing-related barriers.
• Manage your own caseload and develop tailored support plans to secure and sustain accommodation.
• Provide housing advice and tenancy guidance; assess risks and safeguarding needs.
• Collaborate with prisons, probation, local authorities and partner agencies for releases and accommodation.
• Conduct one-to-one and group sessions to build life skills and confidence.
• Maintain accurate digital records and KPIs as required by the Ministry of Justice.

Skills

Communication skills

Relationship-building

De-escalation

IT literacy

Caseload management

Driving licence

Travel willingness

Tools

Microsoft Office

Digital casework systems

Job description

Join us as a Housing Support Co-ordinator (Criminal Justice) at Thirteen Group

Thirteen Group is on the lookout for a Housing Support Co-ordinator (Criminal Justice) on a fixed term contract until July 2027 based across the Durham region.

Internally named Accommodation Support Worker, this role is part of Resettle North Eastservice which is led by Thirteen and funded by the Ministry of Justice. The scheme supports people leaving custody to find secure accommodation, rebuild independence and create positive futures. We know that stable housing plays a vital role in reducing homelessness and helping people move forward with their lives.

If you're passionate about people, thrive on building relationships, and want to make a genuine difference in their community, we want to hear from you.

This role requires a blend of work in the community and within custodial settings across the Durham region, as well as some opportunities to work from home.

Thirteen Benefits:

• Salary - £35,005 per annum
• Annual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension - up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health - save money on common health expenses and get access to health and wellbeing support services.
• T'dar - our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities:

• Work with individuals in custody and the community, helping them overcome barriers such as housing instability, resettlement and homelessness.
• Manage your own caseload and give people clear advice and develop support plans to help them find and keep a home.
• Provide advice on housing, tenancy responsibilities and independent living.
• Assess what each person needs, spot any risks and safeguarding concerns early and connect them with the right specialist help.
• Work closely with prisons, probation services, local authorities and partner agencies to plan for releases and secure accommodation that fits needs.
• Run one-to-one sessions and group activities to build life skills and confidence.
• Keep accurate digital records and maintain KPIs set by the Ministry of Justice.

About You:

• You'll have a positive, resilient approach and feel confident supporting people with complex needs, housing challenges or offending histories.
• Ideally, you'll have knowledge of the criminal justice system, local housing options and support services.
• Great communication and relationship-building skills, with the ability to stay calm in tough moments and know how to de-escalate challenging behaviour.
• You're great at using everyday IT, including Microsoft apps, and can manage caseloads on digital systems.
• Experience delivering one-to-one and group sessions and can motivate others to make positive changes.
• You've got a full UK driving licence and access to a vehicle, and you're happy to travel across the region.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that's local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. and start your journey towards making a meaningful impact in our community!

This role has the potential to be made permanent.

If you have interviewed for this role within the last 6 months, we won't be able to reconsider your application at this time.

Successful candidates are subject to National Security Vetting and Prison Clearance.