Housing Support Advisor — Hybrid Frontline Help

Curo; Bath; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

26 days annual leave + bank holidays ,

Birthday day off

Hybrid working (3 days office, 2 days/

Pension contribution

Health Cash Plan

Employee Assistance Programme

Job summary

Curo, a leading South West housing association, is hiring a Housing Advisor in Bath for a hybrid role. You will be the first point of contact for residents, helping them understand accounts, set up payments, and manage low-level arrears while guiding them toward practical repayment options.

You’ll handle a varied caseload with empathy, communicating clearly and using good numeracy and IT skills to keep records up to date. This full-time post offers a supportive team and decent benefits.

Qualifications

• Experience in a busy customer-facing or administrative role.
• Ability to handle sensitive conversations about money with empathy.
• Strong written and verbal communication.
• Good organisational skills and attention to detail.
• Numeracy, literacy and IT competence; comfortable with new systems.
• Adaptability and openness to change.
• Self-awareness and positive impact on customers and colleagues.
• Proactive, taking ownership of workload and outcomes.
• Team player who works well with others.

Responsibilities

• Explain accounts and resolve queries at first contact.
• Agree repayment plans and support arrears management.
• Prepare cases and use Money Claim Online when needed.
• Set up direct debits and process housing benefit payments.
• Support turnaround of empty properties from endings to ready-to-let.
• Carry out pre-tenancy checks and update move progress.
• Keep systems updated with actions and agreements.
• Escalate cases promptly when needed.

Skills

Customer service experience

Sensitive conversations

Communication skills

Organisational skills

Numeracy & IT

Adaptability

Self-awareness

Team player

Tools

Housing benefit knowledge

Debt recovery knowledge

Job description

Curo, a leading South West housing association, is hiring a Housing Advisor in Bath for a hybrid role. You will be the first point of contact for residents, helping them understand accounts, set up payments, and manage low-level arrears while guiding them toward practical repayment options.

You’ll handle a varied caseload with empathy, communicating clearly and using good numeracy and IT skills to keep records up to date. This full-time post offers a supportive team and decent benefits.