Hybrid Housing Support Advisor

ACCENT housing; Bradford; Hybrid; GBP 16,000 - 23,000; Part time

Benefits offered by this job

28 days holiday (pro rata)

Bank holidays included (pro rata)

Pension schemes (Defined Contribution/

Defined Benefit pension via salarySacr

Cash health plan

Online GP access

Gym discounts

Volunteer day

Job summary

Accent housing is seeking a Customer Service Advisor in Bradford in a hybrid arrangement. The role handles a range of housing-related queries, including rent and anti-social behaviour issues, with a focus on delivering empathetic, professional support.

You will work in a busy environment, using CRM systems and MS Office, and will be part of a collaborative team that values customer outcomes, with careful attention to detail and effective problem solving.

Qualifications

• Experience in a fast-paced contact centre handling high volumes of customer enquiries.
• Strong verbal and written communication skills to explain information clearly.
• Excellent problem-solving and ownership over customer enquiries.

Responsibilities

• Assist customers with housing-related queries, including rent and general account questions.
• Provide empathetic, professional, and resilient support to ensure customers feel heard.
• Record and update customer information accurately in CRM; use digital tools as needed.
• Collaborate with internal teams to resolve complex issues and deliver the best solution.

Skills

Customer service

MS Office

CRM systems

Clear communication

Tools

CRM systems

Microsoft Office

Job description

Accent housing is seeking a Customer Service Advisor in Bradford in a hybrid arrangement. The role handles a range of housing-related queries, including rent and anti-social behaviour issues, with a focus on delivering empathetic, professional support.

You will work in a busy environment, using CRM systems and MS Office, and will be part of a collaborative team that values customer outcomes, with careful attention to detail and effective problem solving.