Housing Customer Advisor - Part-Time, Hybrid

Bromford Flagship Livewest; Dereham; Presencial; GBP 12.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Flagship Rewards Scheme

Death in Service Benefit

Company Sick Pay

Descripción de la vacante

Bromford Flagship Livewest is recruiting for a part-time Customer Service Advisor to join our Dereham office. You will handle queries via phone, email and live chat, delivering compassionate, accurate help on housing and repairs while upholding our values of Customer Driven, Ambitious and All In.

Hybrid working may be considered after 6 months. The role offers a competitive salary and benefits including generous annual leave and wellness initiatives.

Formación

• Applications welcomed from people with experience in a customer service role, ideally in a contact centre or similar environment.

Responsabilidades

• Deliver compassionate, accurate, and timely support across phone, email, and live chat.
• Handle a wide range of queries related to housing, repairs and sensitive personal circumstances with empathy and professionalism.
• Take ownership of each interaction, listen actively and provide clear resolutions to build trust and confidence in our services.

Conocimientos

Customer service

Communication

Empathy

Problem solving

Descripción del empleo

Bromford Flagship Livewest is recruiting for a part-time Customer Service Advisor to join our Dereham office. You will handle queries via phone, email and live chat, delivering compassionate, accurate help on housing and repairs while upholding our values of Customer Driven, Ambitious and All In.

Hybrid working may be considered after 6 months. The role offers a competitive salary and benefits including generous annual leave and wellness initiatives.