Housing Services Administrator

Anchor Hanover Group; Weymouth; On-site; GBP 25,000 - 31,000; Full time

Job summary

Anchor Hanover Group is seeking a Housing Services Administrator to support housing management at The Hollies, Weymouth. The role involves welcoming residents, coordinating meetings, handling post, and maintaining smooth office operations in a 36-hour-per-week schedule on a 6-month fixed-term contract.

You will assist with financial records, support debt management, and help ensure health and safety compliance across properties, providing excellent customer service and teamwork when needed.

Qualifications

• Some admin or support experience.
• Excellent customer service skills.
• Organised with ability to manage deadlines.
• Able to work independently or in a team.

Responsibilities

• Welcoming and communicating with residents, scheduling meetings, managing post, and keeping the office running smoothly.
• Handling financial records, assisting with debt management, and ensuring everything stays on track.
• Supporting health & safety by conducting inspections, addressing risks, and keeping the place hazard-free.
• Helping to carry out compliance audits and checks and making sure all our properties meet regulations.
• Supporting to tackle complaints, resolving issues, and keeping communication flowing with contractors and residents.
• Coordinating void property inspections and repairs to ensure quick turnarounds for new residents.

Skills

People skills

Proactive

Organisation

Team player

Admin experience

Customer service

Job description

• Housing Services Administrator
• Up to £28,250 per annum, pro rata
• 6 Month Fixed Term Contract
• 36 hours per week

Are you organised, detail-oriented, and passionate about creating a safe and supportive living environment? We’re on the hunt for a Housing Services Administrator to help us deliver housing management services at The Hollies, Weymouth.

Key responsibilities:

• Welcoming and communicating with residents, scheduling meetings, managing post, and keeping the office running smoothly.
• Handling financial records, assisting with debt management, and ensuring everything stays on track.
• Supporting health & safety by conducting inspections, addressing risks, and keeping the place hazard-free.
• Helping to carry out compliance audits and checks and making sure all our properties meet regulations.
• Supporting to tackle complaints, resolving issues, and keeping communication flowing with contractors and residents.
• Coordinating void property inspections and repairs to ensure quick turnarounds for new residents.

You’re someone who:

• Loves working with people and can adapt to different communication styles.
• Is confident, proactive, and has excellent problem-solving skills.
• Thrives in an organised environment, managing workloads and deadlines like a pro.
• Works well independently and as part of a team.
• Has some admin or support experience and enjoys delivering great customer service.

What We’re Offering:

• Full training and support to set you up for success.
• A chance to contribute to a high-quality housing service that makes a difference for residents.
• Opportunities to grow, including stepping up to deputise for your manager when needed.