Senior Administrative Officer

Wiltshire Council; Salisbury; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

Wiltshire Council in Salisbury is seeking a highly organized Senior Administrative Officer to provide high-quality business support across Housing Services, assisting tenants, leaseholders and local communities. You will manage a diverse workload and liaise with managers and partners to deliver excellent service.

This role offers training, hybrid working, and opportunities to contribute to performance monitoring, regulatory reporting and service improvements to residents and colleagues.

Responsibilities

• Provide high-quality business support across Housing Services to tenants, leaseholders and local communities.
• Manage a diverse workload, gather and analyse information, respond to enquiries, service requests and complaints.
• Monitor actions, maintain key records and provide administrative and technical support across housing systems and processes.
• Liaise with residents, contractors, partner organisations and internal stakeholders, providing clear information and advice.
• Support performance monitoring, regulatory reporting, service reviews and data analysis to help managers drive improvements.
• Prioritise competing demands, meet deadlines and work within established procedures; training will be provided.

Job description

Job Description

Are you a highly organised administrator who thrives in a busy housing environment? We are looking for a proactive Senior Administrative Officer to provide high-quality business support across Housing Services, helping teams deliver effective services to tenants, leaseholders and local communities. This is a varied and rewarding role where you will work closely with managers, support service improvement projects, and play an important part in ensuring excellent outcomes for residents and colleagues.

You will manage a diverse workload, making informed assessments, gathering and analysing information, and responding to enquiries, service requests and complaints. You will monitor actions, maintain key records and provide administrative and technical support across a range of housing systems and processes. Strong communication skills are essential, as you will regularly liaise with residents, contractors, partner organisations and internal stakeholders, providing clear information, practical support and accurate advice.

The role also involves supporting performance monitoring, regulatory reporting, service reviews and data analysis, helping managers make informed decisions and drive continuous improvement. Working within established procedures and service standards, you will be trusted to prioritise competing demands, meet deadlines and ensure agreed actions are delivered effectively. Full training will be provided to help you develop your knowledge of housing services, regulatory requirements and the systems used to support service delivery.

As part of a flexible and collaborative housing team, you may have opportunities to support a variety of service areas, including tenancy management, repairs, resident engagement, complaints, compliance and performance. This will broaden your experience, develop your skills and enable you to make a meaningful contribution to improving services for residents.

If you are looking for a role where your organisational skills, attention to detail and commitment to customer service can make a genuine difference, we would welcome your application. Every day brings new challenges and opportunities to support the delivery of high-quality housing services. The role is primarily office based in Salisbury with occasional home working.

Salary

£27,254 - £28,598 per annum

Hours per week

37 hours

Interview date

W/C 21 September 2026

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Simon Haugh at [e-mail]

Application criteria

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.