Housing Services & Admin Assistant – Customer Care Champion

Westfield Housing Association; Workington; Remote; GBP 26,000 - 32,000; Full time

Job summary

Westfield Housing Association is seeking a friendly, organised Customer Services & Administration Assistant based at our Workington office. The role combines frontline customer service with extensive administrative tasks to support housing management, repairs and engagement with tenants and contractors.

The successful candidate will play a key part in delivering positive customer experiences, maintaining records, and ensuring smooth day-to-day operations in a busy office environment.

Qualifications

• Excellent communication and organisational skills.
• Strong customer focus.
• Experience in a busy customer service and administrative environment.

Responsibilities

• Frontline customer service with a wide range of administrative responsibilities, supporting housing management, repairs and maintenance, customer engagement and day-to-day office operations.
• Deliver excellent customer experiences, liaise with tenants, contractors and colleagues, monitor customer satisfaction, maintain accurate records and ensure services run efficiently.

Skills

Excellent communication

Organisational skills

Customer focus

Job description

Westfield Housing Association is seeking a friendly, organised Customer Services & Administration Assistant based at our Workington office. The role combines frontline customer service with extensive administrative tasks to support housing management, repairs and engagement with tenants and contractors.

The successful candidate will play a key part in delivering positive customer experiences, maintaining records, and ensuring smooth day-to-day operations in a busy office environment.