Housing Customer Service Specialist - Multi-Channel Support

JAM Recruitment Ltd; Hyndburn; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

40 days paid holiday

Pension matched up to 10%

Simply Health cash plan

Learning allowance

Family-friendly policies

Job summary

Onward Homes in Accrington is seeking a Customer Service Specialist to join the busy team. The role is full-time and permanent, offering a salary of £27,450 per year, with 35 hours per week and a shift pattern 8am–6pm, Monday to Friday.

You will handle housing tenancy enquiries via phone, email and social media, aiming for first time resolution while maintaining records. Benefits include 40 days paid holiday, pension contributions up to 10%, Simply Health, a learning allowance, and

Qualifications

• Experience in a multi-channel contact centre environment.
• Deliver an excellent customer experience via phone, email, and social media.

Responsibilities

• Handle housing tenancy enquiries via phone, email, and social media.
• Aim for first time resolution and maintain accurate records.
• Assist customers with payments, repairs bookings and applying for a new home.

Skills

Multichannel communication

Customer service

Active listening

Empathy

Job description

Onward Homes in Accrington is seeking a Customer Service Specialist to join the busy team. The role is full-time and permanent, offering a salary of £27,450 per year, with 35 hours per week and a shift pattern 8am–6pm, Monday to Friday.

You will handle housing tenancy enquiries via phone, email and social media, aiming for first time resolution while maintaining records. Benefits include 40 days paid holiday, pension contributions up to 10%, Simply Health, a learning allowance, and