Housing Service Manager

Rethink Mental Illness; Wells; On-site; GBP 38,000 - 52,000; Full time

Job summary

Rethink Mental Illness is seeking a Service Manager – Housing in Wells, Somerset. This full-time role (35 hours per week, Monday to Friday, 9am–5pm) leads teams across Keward House, Burcott Road and Mendip Outreach Service, delivering safe, person-centred housing support for adults with mental health needs.

The post requires a full UK driving licence, access to a vehicle and business motor insurance. Experience in managing supported housing, safeguarding, compliance and contract delivery is

Qualifications

• Experience of supporting people with mental illness or similar social care role.
• Understanding of recovery principles and embedding them in practice.
• Ability to assess needs and develop risk management and support plans.

Responsibilities

• Lead the day-to-day delivery of supported housing and outreach services with high-quality, person-centred support.
• Manage referrals, assessments, admissions and move-on processes for service users.
• Build and maintain relationships with commissioners, housing providers and other stakeholders.
• Oversee tenancy management, rent collection, housing benefit processes and void property management.
• Ensure safeguarding, health and safety, data protection and regulatory compliance.
• Lead, supervise and develop staff through supervision and performance management.
• Monitor service performance, contract delivery, and implement improvements.
• Manage resources, budgets, rotas and financial processes according to policy.
• Promote user involvement, community engagement and positive recovery outcomes.
• Participate in on-call rota and wider operational management.

Skills

Experience supporting people with ment

Recovery principles knowledge

Risk assessment & care planning

Education

QCF Diploma/NVQ Level 3 in Care

Certificate in Community Mental Healthcare

Working towards recognised qualification

Job description

Join Our Team as a Service Manager - Housing

Location: Wells, Somerset

Role: Full-time, 35 hours per week - Monday-Friday, 9am–5pm.

A full UK driving licence, access to a vehicle, and valid business motor insurance are essential requirements for this role.

As Service Manager, I lead teams across Keward House, Burcott Road and Mendip Outreach Service, delivering safe, high-quality and person-centred housing support for adults with mental health needs.

Keward House provides 19 rooms across four shared suites, Burcott Road offers 6 self-contained flats, and Mendip Outreach supports people living independently in the community. The services help individuals sustain accommodation, develop independent living skills and move towards greater independence, with support available for up to two years.

How you will make a difference as a Service Manager:

You will be responsible for the overall management of the services, including staff leadership, safeguarding, compliance, quality assurance, health and safety, risk management and service improvement. Working closely with commissioners, local authorities and partner agencies, you will ensure positive outcomes are achieved and that people receive the support they need to maintain their wellbeing, sustain tenancies and successfully move on to independent living.

Your responsibilities will include:

• Lead the day-to-day delivery of supported housing and outreach services, ensuring high-quality, person-centred support.
• Manage referrals, assessments, admissions, and move-on processes for service users.
• Build and maintain effective relationships with commissioners, housing providers, contractors, and key stakeholders.
• Oversee tenancy management, rent collection, housing benefit processes, and void property management.
• Ensure compliance with safeguarding, health and safety, data protection, and regulatory requirements.
• Lead, support, and develop staff through supervision, coaching, performance management, and recruitment.
• Monitor service performance, contract delivery, and outcomes, providing reports and implementing improvements where required.
• Manage resources, budgets, staffing rotas, and financial processes in line with organisational policies.
• Promote service user involvement, community engagement, and positive recovery outcomes.
• Participate in the on-call rota and support the wider operational management of the service.

Essential skills and experience:

• Experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity.
• Knowledge and understanding of recovery principles and embedding the ethos of recovery into your own practice.
• The ability to make a comprehensive assessment of an individual’s situation and needs; to develop, implement and review risk management plans and devise support plans to meet these needs.
• QCF Diploma or NVQ level 3 in Care or Certificate in Community Mental Healthcare (or working towards) or an equivalent qualification.

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you!