Service Manager

VENTURE-PEOPLE LIMITED; Tewkesbury; On-site; GBP 35,000 - 43,000; Full time

Job summary

A mental health services provider based in Tewkesbury is seeking a full-time Service Manager to oversee service delivery and support staff teams. The role involves managing operations, developing recovery-focused care plans, and collaborating with families and stakeholders. The ideal candidate will have strong leadership skills, experience in mental health care, and relevant qualifications. This position offers the opportunity to enhance service quality and team performance in a dedicated work environment.

Qualifications

• Proficiency in operational management, team leadership, and service delivery coordination.
• Experience in creating and implementing person-centred care plans.
• Strong communication, problem-solving, and organisational skills.
• Knowledge of mental health and neurodiversity.
• Experience working with individuals with complex needs.

Responsibilities

• Oversee and manage a new accommodation service.
• Lead and mentor a team of social care professionals.
• Develop and implement strategies to improve service delivery.
• Collaborate with stakeholders to align services with community needs.

Skills

Operational management

Team leadership

Service delivery coordination

Creating person-centred care plans

Trauma-informed practices

Strong communication skills

Problem-solving

Organisational skills

Engaging with stakeholders

Quality assurance practices

Education

Relevant professional qualifications in health and social care (e.g., NVQ Level 5)

Job description

Venture-People is an award-winning organization dedicated to providing high-quality, specialist accommodations and community-based services for individuals with mental health challenges, neurodiversity, and associated complex needs. Our approach emphasizes empowering individuals to actively participate in their recovery journey and achieve independence within their communities. With a focus on trauma‑informed and recovery‑focused care, we offer personalized support that adapts to each individual’s progress and needs. Our team comprises diverse, qualified professionals who are committed to fostering a culture of respect, equity, and therapeutic optimism. At Venture‑People, we strive to deliver excellence in service by prioritizing shared values and active engagement with all members of our community.

Role Description

This full‑time on‑site Service Manager role is based in Tewkesbury. The Service Manager will oversee service delivery, coordinate and support staff teams, and ensure the highest quality of care for individuals with mental health and complex needs. Responsibilities include managing daily operations, monitoring service compliance with organisational standards, developing person‑centred care plans that are recovery‑focused, and liaising with families and stakeholders. The Service Manager will also coach and guide team members, foster a collaborative work environment, and contribute to the continuous development of services.

Key Responsibilities

• Oversee and manage a new and growing accommodation service, ensuring high‑quality support for clients.
• Lead and mentor a team of social care professionals, fostering a collaborative and supportive environment.
• Develop and implement strategies to improve service delivery and client outcomes.
• Collaborate with stakeholders to align services with community needs and regulatory standards.

Qualifications

• Proficiency in operational management, team leadership, and service delivery coordination.
• Experience in creating and implementing person‑centred care plans and developing trauma‑informed practices.
• Strong communication, problem‑solving, and organisational skills.
• Knowledge of mental health and neurodiversity, as well as experience working with individuals with complex needs.
• Demonstrated ability to engage with stakeholders, families, and community partners effectively.
• Proficient understanding of regulatory compliance and quality assurance practices.
• Experience in training, mentoring, and supporting team members.
• Relevant professional qualifications in health and social care (e.g., NVQ Level 5 or equivalent) are preferred.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Industry

Mental Health Care