Housing Management Support Worker

Rethink Mental Illness; Yeovil; On-site; GBP 21,000 - 26,000; Full time

Job summary

Rainbow Court in Yeovil, Somerset, is seeking a Housing Support Worker to join our team. This full‑time, 35‑hour role supports adults with mental health challenges to maintain tenancy and build independence.

You will provide person‑centred housing‑related support, work with external services, complete needs assessments, review progress, update records, and uphold safeguarding and our Code of Conduct.

Qualifications

• Experience supporting adults with mental health challenges.
• Ability to listen actively and communicate with empathy.
• Willingness to learn and align with charity values.
• Experience in housing or social care settings is advantageous.
• Strong admin, organisation, and planning skills.
• Comfort using IT systems, email and internet.

Responsibilities

• Provide key-support to a small caseload and help residents build independence.
• Assist in daily living skills and accessing community services.
• Encourage wellbeing, confidence, and recovery.
• Complete needs assessments and create person-centred support plans.
• Review progress and support goal achievement.
• Liaise with mental health teams and partner agencies to coordinate support.
• Maintain safeguarding procedures and professional boundaries.
• Keep accurate records and share information for service improvements.

Skills

Experience in mental health support

Empathetic listener

Excellent interpersonal skills

Organisational skills

IT proficiency

Tools

Microsoft Office

Job description

Join Our Team as a Housing Support Worker

Location: Yeovil, Somerset – Rainbow Court

Role available: Full-time, 35 hours per week - Monday-Friday (9am-5pm)

Rainbow Court provides supported housing for adults experiencing mental health challenges who need support to maintain their tenancy and build independence. We offer accommodation in eight self-contained one-bedroom flats and one adjacent house, alongside person-centred, recovery-focused support tailored to each resident’s needs.

We work with residents to develop independent living skills, improve wellbeing, sustain their accommodation, access community resources, and achieve their personal recovery goals. Our aim is to empower people to build confidence, increase resilience, and successfully move on to more independent living when they are ready.

What you will do and achieve as a Housing Support Worker:

You’ll join a supportive team helping adults with mental health needs or housing challenges to build independence and successfully maintain their accommodation. Working closely with the Service Manager and your colleagues, you’ll provide person‑centred, housing‑related support and connect individuals with the right external services to help them move forward confidently toward independent living.

Support People Every Day

• Provide key‑worker support to a small caseload and help individuals build independence.
• Support people with daily living skills and accessing community services.
• Encourage positive wellbeing and confidence.

Plan, Review & Assess Support

• Complete needs assessments and create person‑centred support and safety plans.
• Review progress regularly and help people work toward their goals.

Work with Partner Agencies

• Liaise with mental health teams, community groups and other agencies to ensure individuals get the right support.
• Represent the service at community events and forums.

Promote Safety & Good Practice

• Contribute to safeguarding, follow lone‑working procedures, and report incidents appropriately.
• Maintain professional boundaries and uphold the Rethink Mental Illness Code of Conduct.

Keep Records & Support the Team

• Keep accurate records and update our internal systems.
• Share information with colleagues, support team goals, and contribute to service improvements.

Essential experience, skills required for this position:

• I have experience of providing support to people with a mental illness in a comparable role, preferably in a housing environment.
• I am a good listener, empathetic, understanding, kind, patient and willing to learn
• I can demonstrate behaviours consistent with the values of the Charity.
• Experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting.
• Excellent administration, organisation and planning skills.
• Competent in the use of IT systems including Microsoft applications, email and internet.

Wellbeing considerations:

There may be times where you will need to support service users who are in distress or deal with difficult situations. Training and support will be provided.

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you.

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