Service Manager - MHFS

LLOYD'S REGISTER INTERNATIONAL; Doncaster; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Mileage reimbursement

Health & welfare benefits

Pension scheme (4%)

Annual leave 28–33 days

Job summary

Target Housing in Doncaster is seeking a Service Manager for Mental Health Floating Support and associated housing services. You will lead the MHFS team, ensure high-quality, person-centred support, and manage service delivery in line with contractual and regulatory requirements.

You will drive performance, staff development, safeguarding, and effective partnerships with commissioners and health services. A full driving licence and access to your own vehicle are essential.

Qualifications

• Experience of managing or supervising services supporting vulnerable adults, ideally including people with mental health needs.
• Strong leadership, coaching, and development of staff teams.
• Knowledge of mental health, safeguarding, housing legislation and best practice.
• Experience working with external agencies, commissioners, local authorities and health services.

Responsibilities

• Lead, manage, and motivate the service team to deliver high-quality, person-centred support.
• Oversee day-to-day service delivery and monitor KPIs, contractual requirements and quality standards.
• Take responsibility for service planning, performance monitoring and continuous improvement.
• Supervise, train, and develop staff; address performance and conduct issues.
• Monitor staffing levels, rotas, sickness, annual leave and service cover to ensure smooth operations.
• Lead audits, quality assurance, compliance and action planning with timely follow-up.
• Oversee referrals, assessments, allocations, tenancy sustainment and safeguarding.
• Build and maintain relationships with commissioners, authorities and partner agencies.

Skills

Staff leadership

KPI monitoring

Health & safety

Stakeholder liaison

Budget management

Job description

Service Manager - MHFS

Department

MHFS

Employment Type

Full-Time, Permanent

Minimum Experience

Manager/Supervisor

Compensation

34,980.00

SERVICE MANAGER – MENTAL HEALTH FLOATING SUPPORT – DONCASTER

Location: DN5 4HZ

Salary: £34,980.00 per annum

Contract Type: Full-time, Permanent

Main Purpose: To lead and manage the Mental Health Floating Support service and the supported living service at Morley Road, ensuring high-quality, person-centred support and effective housing management in accordance with Target Housing policies, procedures, contractual requirements and relevant legislation.

Job Purpose / Key Responsibilities:

• Lead, manage, and motivate the service team, ensuring staff are supported, developed, and equipped to deliver high-quality services.
• Oversee day-to-day service delivery, ensuring performance against KPIs, contractual requirements, quality standards, and organisational objectives.
• Take overall responsibility for service planning, performance monitoring, and continuous improvement.
• Ensure effective supervision, appraisal, training, and development of staff, addressing performance or conduct issues appropriately.
• Monitor staffing levels, rotas, sickness, annual leave, and service cover to ensure the service operates effectively.
• Lead on audits, quality assurance, compliance, and action planning, ensuring recommendations are followed through within agreed timescales.
• Oversee referrals, assessments, allocations, tenancy sustainment, risk management, safeguarding, and support planning.
• Ensure service users receive appropriate support and are effectively signposted to health, social care, housing, and other relevant services.
• Develop and maintain effective relationships with commissioners, local authorities, mental health services, partner agencies, and other stakeholders.
• Represent Target Housing at partnership, multi-agency, referral, and other relevant meetings.
• Monitor service user outcomes, engagement, support uptake, and tenancy sustainment, ensuring accurate records and appropriate reporting.
• Lead on responding to complaints, incidents, safeguarding concerns, and other service issues, ensuring appropriate investigation, recording, and learning.
• Ensure effective Health & Safety management across the service, including compliance with relevant policies, legislation, and organisational procedures.
• Ensure staff understand and comply with relevant housing, care, mental health, safeguarding, equality, and health and safety legislation and good practice.
• Support community outreach and early intervention initiatives, particularly in relation to mental health services and access to appropriate housing.
• Promote a strengths-based, recovery-focused, and person-centred approach to supporting vulnerable adults.
• Manage and resolve tenant, neighbour, and stakeholder concerns in line with organisational policies and procedures.
• Ensure the service operates within agreed budgets and resources, identifying and addressing areas of financial or operational risk.
• Prepare reports, performance information, and other documentation for internal management, commissioners, and external stakeholders as required.
• Act as an ambassador for Target Housing, promoting the organisation's values and maintaining positive relationships with service users, colleagues, partners, and the wider community.
• Identify opportunities for service development and improvement and lead or contribute to relevant projects and initiatives.
• Perform other duties as required to support the aims and objectives of Target Housing.

Person Specification:

• Experience of managing or supervising services supporting vulnerable adults, ideally including people with mental health needs.
• Experience of leading, motivating, and developing staff teams.
• Knowledge and understanding of mental health, capacity, care, safeguarding, and housing legislation and best practice.
• Experience of working with external agencies, commissioners, local authorities, health services, and other stakeholders.
• Strong understanding of risk management, safeguarding, quality assurance, and service improvement.
• Strong people and project management skills, with the ability to manage competing priorities and meet deadlines and KPIs.
• Excellent communication, interpersonal, and report-writing skills.
• Ability to use initiative, exercise sound judgement, and make effective decisions.
• Strong organisational skills with excellent attention to detail and accuracy.
• Commitment to delivering person-centred services and positive outcomes for vulnerable people.

Competencies:

• Customer Focus (Critical)
• Developing & Coaching Others (Critical)
• Planning & Organising (Critical)
• Confidence & Judgement (Very Important)
• Integrity (Critical)
• Communication & Influencing (Very Important)
• Team Work (Very Important)
• Technical (Important)

Essential Requirements: A full UK driving licence and access to your own vehicle are essential for this role.

Why Join Target Housing? We value our people and are committed to supporting your growth and wellbeing. Benefits include:

• Excellent opportunities for career development
• Ongoing training and professional development
• Mileage compensation
• Access to Westfield Health & Lifetime Financial membership
• Eligibility for a Blue Light Card
• Employer contributory pension scheme (4%)
• A supportive, feedback-driven culture with regular supervision
• 28 days annual leave (rising to 33 with service) plus 8 bank holidays

Equality, Diversity and Inclusion: As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

Location

Doncaster, South Yorkshire

Department

MHFS

Employment Type

Full-Time, Permanent

Minimum Experience

Manager/Supervisor

Compensation

34,980.00