Housing Scheme Manager

PILGRIMS' FRIEND SOCIETY; Stowmarket; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Employee Assistance Programme

Pension scheme

Perkbox rewards

Team events

Paid DBS checks

Recommend a Friend Scheme

Medicash

Care Friends

Job summary

PILGRIMS' FRIEND SOCIETY is seeking an Housing Scheme Manager to oversee day-to-day management of the scheme and support residents in a loving, caring environment focused on wellbeing.

The role requires leadership of housing, maintenance and wellbeing teams, strong budget awareness, and excellent customer service. The position is 20 hours per week, with on-call responsibilities and a range of staff support duties within a faith-based charity context.

Qualifications

• Understanding the needs of older people.
• Experience supervising or managing in housing or similar settings.
• Experience in a customer-focused environment.
• Ability to lead and motivate others.
• Strong communication skills.
• Experience with budget control and management.
• Proficiency in IT (Excel, Outlook).
• Ability to work under pressure and stay organised.

Responsibilities

• Assess occupants against eligibility criteria and allocate housing units.
• Maintain high wellbeing standards for occupants.
• Keep support plans up to date.
• Lead and manage housing staff and cover during absences.
• Manage domestic and maintenance teams.
• Oversee the Wellbeing Assistant.
• Collaborate with Finance on rents and charges.
• Provide excellent customer care via calls and visits.
• Oversee health and safety of the scheme.
• Handle complaints per Society policy.
• Promote the Society to maximise occupancy and income.

Skills

Management

Customer focus

Communication

Budget control

Excel

Outlook

Leadership

Organisational skills

Under pressure

Team motivation

Job description

As Housing Scheme Manager, you will be responsible for the day-to-day management of the scheme, supporting our residents and ensuring they enjoy a loving, caring and supportive environment where their wellbeing is at the heart of what we do.

Responsibilities

• Assess the needs of potential occupants against eligibility criteria and allocate housing units accordingly.
• Ensure the wellbeing of occupants is maintained to a high standard.
• Ensure support plans are kept up to date.
• Lead and manage housing staff within the scheme, ensuring all duties are covered during staff absences.
• Manage the domestic and maintenance teams.
• Manage the Wellbeing Assistant.
• Work with the Finance Team to manage rents, services and other charges.
• Be responsible for devotions and lead devotional times as required.
• Provide excellent customer care, ensuring telephone calls, personal callers and clients are dealt with in a friendly, efficient and professional manner.
• Oversee the health and safety of the scheme.
• Manage complaints from service users, staff and others in accordance with Society policy.
• Promote the Society and the scheme to maximise occupancy, sales and rental income, ensuring enquiries are followed through and progressed towards occupancy wherever reasonably possible.

We are looking for someone who has:

• An understanding of the needs of older people.
• Management or supervisory experience in a housing scheme or similar environment.
• Experience working in a customer-focused environment.
• The ability to lead and motivate others.
• Strong communication skills.
• Experience in budget control and management.
• Good IT skills, including Microsoft Excel and Outlook.
• The ability to work effectively under pressure.
• Strong organisational skills.

Applicants must be evangelical Christians (Occupational Requirement under Regulation 7(3) of the Employment Equality (Religion and Belief) Regulations 2010).

Working hours

Hours: 20 hours per week, Monday to Friday On-call: Cover required

What We Offer

• £20,740 per annum (£41,470 FTE)
• Ongoing support from management
• The opportunity to be part of a friendly and committed staff team
• Employee Assistance Programme
• Perkbox rewards
• Team events
• Paid DBS checks
• Pension scheme
• Recommend a Friend Scheme
• Medicash
• Care Friends