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GFHR Consulting Ltd; Tunbridge Wells; On-site; GBP 24,000 - 32,000; Full time

Job summary

Sherborne Close Housing Society seeks an Assistant Scheme Manager to support the day-to-day operation of the housing scheme for older people. The role combines administration, resident liaison, safeguarding awareness, contractor coordination and community engagement.

You will deputise for the Scheme Manager, contribute to service development, and help maintain a safe, welcoming, well-maintained environment. This role emphasizes housing management, resident wellbeing and community support.

Qualifications

• Strong organisational, administrative and time-management skills.
• Calm, approachable and compassionate manner when dealing with sensitive situations.
• Ability to work independently and in a small team.
• Excellent communication and interpersonal skills with residents, families and external partners.
• Commitment to confidentiality and data protection standards.

Responsibilities

• Provide day-to-day administrative support and maintain confidential resident and operational records.
• Support residents with housing, practical and wellbeing-related concerns while maintaining professional boundaries.
• Build positive relationships with residents and foster a welcoming, inclusive community environment.
• Recognise, respond to and escalate safeguarding and welfare concerns per procedures.
• Coordinate routine safety checks, fire safety requirements, alarm testing, servicing visits and contractor follow-ups.
• Support emergency planning and incident response according to established procedures.
• Liaise with residents, families, contractors and external agencies professionally.
• Support management of communal facilities, resident activities, communications and events.
• Assist with complaints handling, rent review administration, policy implementation and other operational processes.
• Contribute to continuous improvement initiatives that enhance service delivery and resident experience.
• Provide cover for the Scheme Manager during periods of absence.

Skills

Organisational skills

Administrative skills

Time-management

Tools

Microsoft Office

Job description

Assistant Scheme Manager - Older People's Housing

ASSISTANT SCHEME MANAGER - OLDER PEOPLE'S HOUSING

Our client Sherborne Close Housing Society provides supportive, community-focused accommodation for older people, helping

residents to live independently in a safe, welcoming and well-maintained environment.

They are looking for a compassionate, organised and practical Assistant Scheme Manager to support the day-to-day operation of the

housing scheme. This varied office-based role combines administration, resident liaison, safeguarding awareness, contractor

coordination, compliance support and community engagement. You will also deputise for the Scheme Manager when required and

contribute to the continued development of services and the resident experience.

If you enjoy building positive relationships, solving practical problems and making a meaningful difference to people's lives,

we'd love to hear from you.

Please note: This role does not involve providing personal care. The focus is on housing management, resident wellbeing, community

support and the smooth operation of the housing scheme.

WHAT YOU'LL DO:

• Provide day-to-day administrative support and maintain accurate, confidential resident and operational records
• Support residents with housing, practical and wellbeing-related concerns while maintaining appropriate professional boundaries
• Build positive relationships with residents and help foster a welcoming and inclusive community environment
• Recognise, respond to and appropriately escalat safeguarding and welfare concerns in line with organisational procedures
• Coordinate routine safety checks, fire safety requirements, alarm testing, servicing visits, contractors and associated follow-up actions
• Support emergency planning and respond appropriately to incidents in accordance with established procedures
• Liaise professionally with residents, families, contractors, external agencies and the Society's committees
• Support the management of communal facilities, resident activities, communications and community events
• Assist with complaints handling, rent review administration, policy implementation and other operational processes
• Contribute to continuous improvement initiatives that enhance service delivery and the resident experience
• Provide cover for the Scheme Manager during periods of absence, exercising sound judgement and managing competing priorities effectively

WHAT WE'RE LOOKING FOR:

• Strong organisational, administrative and time-management skills
• A proactive approach and the ability to balance planned work with changing priorities
• A calm, approachable and compassionate manner when dealing with sensitive situations
• Sound judgement, resilience and the ability to work independently whilst contributing positively to a small team
• Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, families, contractors and external agencies
• A commitment to maintaining professional boundaries, confidentiality and data protection standards
• Competence in Microsoft Office applications and the ability to learn new systems and databases quickly
• Willingness to undertake safeguarding, dementia awareness, first aid and other relevant training
• Experience working with older people, or an understanding of the opportunities and challenges associated with later life
• Experience in housing, supported living, welfare services, community services, property management, customer service, office administration or operational management would be advantageous. However, relevant transferable skills and experience will be

WHAT WE OFFER:

• A rewarding role with a direct impact on residents' quality of life and wellbeing
• A supportive, community-focused working environment
• Opportunities for training, development and continuous learning

ABOUT SHERBORNE CLOSE HOUSING SOCIETY

Sherborne Close Housing Society is dedicated to providing high-quality housing and support for older people within a welcoming and

close-knit community. This role offers the opportunity to make a meaningful contribution to residents' lives whilst supporting the

effective day-to-day operation and ongoing development of the Society.

ADDITIONAL INFORMATION

Sherborne Close Housing Society is committed to creating an inclusive environment for residents, employees and volunteers. We

welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil

partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Appointment to this role will be subject to satisfactory references and an enhanced DBS check.

Closing date for applications: 21st September 2026