Scheme Manager

Prima Group; Sefton; On-site; GBP 16,330 - 19,959; Part time

Benefits offered by this job

Healthcare Cash Plan scheme

Pension scheme

24 days annual leave plus bank holidays

Free parking on site

Job summary

Prima Group is seeking a Scheme Manager to lead the daily operations of a sheltered housing scheme for older individuals in Sefton. This role involves providing excellent customer service, tenant support, and ensuring compliance with health and safety standards.

The ideal candidate will possess a GCSE in Maths and English, demonstrate a strong commitment to customer excellence, and have experience in a customer-facing role. The position offers a range of benefits including healthcare plans and a pension scheme.

Qualifications

• Strong commitment to customer service excellence.
• Demonstrates drive and resilience.
• Proactive approach to work.

Responsibilities

• Oversee daily management of sheltered accommodation for older people.
• Ensure compliance with health and safety regulations.
• Provide first class customer service and tenant support.

Skills

Customer services experience

Experience in a specialist housing environment

Ability to ascertain support needs

Knowledge of welfare benefits

Education

GCSE Grade C or equivalent in maths and English

Job description

An exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Gold Award members of Investors in People.

As a Scheme Manager you will be overseeing the day to day management of sheltered accommodation scheme for older people providing first class customer service, tenant support and advice for individuals who may have a range of support needs. Effectively monitor the scheme in line with compliance and health and safety regulations.

Location: Located Maud Roberts Court Scheme with need to attend other sites if required.

Salary: £18,145 25 hours

Scheme Manager Main Duties

• Actively support and deliver against the Association’s corporate objectives;
• Have awareness of and assist the Association in delivering value for money services
• Monitor care packages within the scheme to meet relevant support needs and person-centred care.
• Provide high quality, generic advice on all neighbourhood services and processes
• Ensure that all income owed to the Association is collected in order to ensure income is maximised in line with targets.
• Ensure that properties are let within the scheme and carry out viewings in line with expected targets
• Effectively diagnose and log repairs; overseeing cost analysis as per the Associations approved schedule of rates
• Effectively manage the building and associated communal services provided by the Association
• Effectively manage the communal environment with regard to health and safety, including but not limited to salt and gritting pathways during winter months
• Provide cover across all schemes for daily calls and visits to the housebound during office closedowns.
• Positively engage with tenants to reduce social isolation and improve wellbeing
• Effectively monitor risk within the scheme

Scheme Manager Person Requirements

• GCSE Grade C or equivalent qualification in maths and English
• Strong commitment to customer service excellence.
• Demonstrates drive and resilience
• Proactive approach to work.
• Self-starting and self-motivated.
• Performance Focused.
• Focus on getting things done

Skills & Competencies For The Role

• Customer services experience in a customer facing role
• Experience of working in a specialist housing environment
• Experience of lone working
• Good understanding of best practice in customer services.
• Ability to ascertain the support needs of tenants; to act accordingly in notifying others and to provide appropriate support (including emergency services)
• Knowledge of care services available through various agencies
• Knowledge of safeguarding procedures
• Knowledge of welfare benefits available to the elderly and disabled

Scheme Manager Benefits- why work for us?

• Healthcare Cash Plan scheme
• Salary sacrifice scheme for qualifying staff
• Pension scheme
• 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period off
• Birthday Annual Leave
• Long Service Awards
• 25-hour week Monday-Friday
• Free parking on site at Prima’s two offices

Prima Group is an equal opportunities employer committed to creating an inclusive environment where diversity is valued, and everyone is treated with dignity and respect. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age

Prima Group has signed up to the Disability Confident Scheme and the Caring Business Charter. We guarantee to interview all disabled applicants and those care experienced young people, who meet the minimum criteria for the vacancy. Please specify if you wish to be considered under this scheme.